Telecom Italia is one of the largest telecommunication services providers in the world with operations in Europe, Middle East, North Africa and South America. Since 2004, Telecom Italia has been employing Doxee Enterprise Communication Platform for its varied, complex and global communication requirements.

 

“Using XML across the board, Doxee has enabled us to connect our customer communications systems with our compliance, finance and accounting systems. This has opened for us a whole new world of cross-promotional opportunities that were simply never available to us before.”

 

Enrico Rocino, Billing & Credit Software Factory, Telecom Italia

Fast Facts on Telecom Italia
  • Largest telecom company in Italy, 2nd largest in europe
  • 2010 revenues: $40 billion
  • 36 million wireless subscribers In europe, 50+ million in South america, 8 million Broadband subscribers
  • 86,000 employees
  • Operations in 5 continents
  • Wireless, landline voice, data and internet services to businesses and residences
The Challenge:
  • Need for a single, enterprise-class, integrated system for customer communications, billing, and business intelligence reports
  • Multichannel communication production for print, email, web, smart devices and archival system from a single source
  • Full utilization of all systems for better performance during peak production
  • Dynamic document templates management for cross-department design and content sharing
  • Simplified maintenance process to reduce ever-growing IT maintenance budgets
  • Efficient document archiving process
  • Improved monitoring and reporting capabilities
  • The Doxee Solution:
  • Leveraged Telecom Italia's recent investment into enterprise systems, like Siebel CRM, Arbor billing, TIBCO
  • Deployed Doxee Enterprise communication Platform as a single platform for all communication needs
  • Deployed XML as the primary communication medium and seamlessly integrated the Platform with the enterprise systems
  • Facilitated collaboration and work-flow managements across departmental boundaries

  • Included data management and document composition designers, which facilitated a true multichannel output


The Results:
  • A single platform for all enterprise document production needs
  • True multichannel document distribution through print, email, web, sms, fax and archival systems
  • Optimized document production process including print and electronic delivery
  • Increased efficiency in document maintenance and cross-department collaboration
  • Integrated solution for batch and on-demand production requirements
  • Improved time to market of new products by up to 50%
  • Reduced customer calls and duration of calls through CRM, archive and call center integration
  • Highly efficient error reporting, job tracking and business intelligence reports
  • Print provider tracking reports that allowed the client to do better comparison shopping for printers