Banca Popolare dell’Emilia Romagna (BPER) is part of the BPER Group, a conglomerate of 9 autonomous banks with deep roots in the community of the Emilia Romgna region of Italy. It is currently ranked as the 6th largest banking group in Italy. 

After the introduction of Doxee platform, we significantly improved our customer communication process. Multi provider strategy allowed us to a have a backup in critical situations. Doxee offered more flexibility to the business and efficiency to the printing process”.

Dino Baraldi, Head of Purchasing Department, BPER Group

 

 Watch the video of Banca Popolare dell'Emilia Romagna success stories


Fast Facts on BPER:
  • 6th largest banking group in Italy
  • Over 2 million customers
  • 12,000 employees
  • 1300 branches in Italy
  • Operates in all major segments: Corporate & Investment Banking, Wealth Management & Insurance, Leasing, Factoring and Consumer Credit
  • Since September 2011 listed in the FTSE MIB with over 95,000 members
The Challenge:
  • Improve printing abilities
  • Manage difficult customer communication processes
  • Multi-provider strategy for print and delivery services
  • Avoid one-vendor “lock in”
  • The Doxee Solution:
  • Document production in outsourcing
  • Combination of operating continuity and a default print provider
  • Introduction of a HUB model
  • Single solution for all communication needs
  • Process monitoring for better effectiveness and efficiency

The Results:
  • Significantly improved customer communication process
  • Backup available in critical situations with the help of multiple print and delivery service providers
  • Better flexibility for business and major efficiency of the printing process due to the Doxee Platform
  • Bank communication now a single integrated communication experience
  • Communication cost reduction by 18% after implementation of Doxee solutions