Tre Italia provides multiplay telecom services across Italy includes wireless and wireline voice, video and internet communication. The company has over 9 million active costumers and has been rapidly growing throughout the european region.

"Thanks to the Doxee Platform with its multichannel distribution and multiprovider configuration, we have been able to reduce our operational costs and enhance customer satisfaction; and moreover we are free to change the process configuration feeding numerous providers as and when we need”.

Federico Sala, Revenue Process, Tre Italia

Watch the video of 3 Italia success story 

Fast Facts on Tre Italia:
  • Multiplay service provider: voice, tv, internet
  • First telecom in the world to launch UMTS on a commercial scale in 2003
  • 2010 revenues: €1,7 billion in italy, $42 billion worldwide
  • Over 9 million active customers in Italy
  • 240,000 employees worldwide
  • Operations in 52 countries
  • Part of Hutchison Whampoa Group, a Fortune 500 mainstay
The Challenge:
  • Streamline billing and customer communication processes
  • Keep control of the communication process
  • Maintain a high level of services to the customers
  • Deliver always on time and via the preferred channel
  • The Doxee Solution:
  • Offered a Multichannel Platform for Document Production and Distribution
  • Helped Tre Italia adopt Doxee Enterprise Communication Platform
  • Manages the whole document production process
  • Gives possibility to detect in real time any dysfunction of the customer communication process

The Results:
  • 15% savings in printing costs and 30% in delivery costs
  • 20% saving in Net Operating Working Capital
  • 95% of on-time delivery
  • Elimination of "lock-in" towards printing providers
  • Highly effective marketing campaigns, especially for high-end customers
  • Reduction of "time-to-market" in the post-billing processes
  • Activation times of enterprise level services: 2 months
  • Easy transition to a flexible multi-channel and multi-provider model
  • First bill shock avoided
  • Reduced number of customers in collection
  • Improved legal eArchiving process quality and reduced costs