Built for Humans.Powered by AI.Every Customer Interaction,in Perfect Harmony.
The Doxee Platform® unifies every touchpoint and turns silos into a seamless flow of personalized customer experiences — from first contact to renewal.
Built for Humans.Powered by AI.Every Customer Interaction,in Perfect Harmony.
The Doxee Platform® unifies every touchpoint and turns silos into a seamless flow of personalized customer experiences — from first contact to renewal.
Doxee has been recognized in the Aspire Leaderboard 2025 as a Leader in 2 strategic quadrants:
AnyPrem CCM Software and Vendor Hosted SaaS CCM
One Communication Platform.Seamless Journeys.
Enabling perfect communication through an AI-powered, intuitive, and flexible platform that boosts customer satisfaction and engagement.
Turning Communication Into Value
Save Costs, Mitigate Risk with One Communication Platform
Simplify communication processes by unifying the creation, delivery, and storage of all customer interactions into one secure and centralized environment. Reduce operational costs through automation and digital workflows, while minimizing risk and ensuring compliance with regulations and industry standards.
Grow Your Revenue with an AI-Powered, Personalized, Interactive Customer Experience
Deliver communications that feel personal, timely, and relevant — across every stage of the customer journey. Engage your audience with interactive formats and dynamic content tailored to individual needs, driving higher satisfaction, brand loyalty, and increased sales opportunities through meaningful, one-to-one digital experiences.
Achieve a Global Reach and Measure ROI with Omnichannel Touchpoints and Analytics
Reach your customers on their preferred channels — whether by email, SMS, web, or mobile — and monitor every interaction in real time. Gain insights into behaviors, preferences, and performance through built-in-analytics, so you can optimize communications continuously and demonstrate clear business impact across markets.
Success Stories
Discover how industry leaders — across utilities, telecom, banking, insurance and the public sector — use the Doxee Platform to digitize communications, increase engagement, and drive technology transformation.
EnBW - Centralized Output Factory
A single, governed platform to design, compose, and deliver communications across brands. Paper-heavy silos became a unified CCM/OMS layer—faster releases, higher digital adoption, consistent and compliant output at scale.
AXA - Renewal Journeys that Convert
AXA used the Doxee Platform to deliver a personal renewal experience to every customer—policy details, coverage options, tailored offers, and a straight-through action to renew. Clear guidance, timed reminders, and compliant, data-driven personalization convert hesitation into loyalty at scale.
Credem - Personalized Banking that Drives Action
Credem turned a standard outreach into a high-performing, personalized journey. The Doxee Platform delivers a one-to-one banking experience that moves customers from intent to action in a single flow. Marketing scales, service load drops, and every touchpoint is measurable.
Fastweb - Turning the Bill into a Digital Relationship
With the Doxee Platform, Fastweb orchestrated personalized, multichannel communications, integrating data and interactions with efficiency and consistency. Monthly invoicing became a trusted digital touchpoint. Interactive, data-rich experiences deliver clarity and self-service while creating a reusable engagement channel.
E.ON - Payment Reminders that Build Trust
E.ON turned a delicate moment — overdue payments — into a guided digital experience with the Doxee Platform. Personalized reminders show what’s due and enable instant actions reducing friction and collections effort.
Poste Italiane — Compliance that Builds Confidence
The Doxee Platform turns PSD2 SCA into a guided, step-by-step journey for BancoPosta and PostePay—clear, personal, and self-service. In parallel, Libretto Smart goes fully digital, moving actions in-experience and easing support load—making banking safer, simpler, and more accessible at national scale.
Many Solutions. One Orchestrated Core.
Consolidate & Modernize Any-Prem CCM Platform
Eliminate silos and legacy systems by centralizing customer communications on one scalable platform to reduce complexity and costs.
Empower Omnichannel Customer Experiences with AI
Deliver relevant, personalized communications across all channels using AI to increase engagement, satisfaction, and customer retention.
Electronic Invoicing & Trust Services
Ensure compliant communication processes with Electornic Archiving and Trust Services to reduce risk and guarantee legal accountability.
Move to a Scalable Outsourcing Model
Adopt flexible deployment with optional managed services to modernize communications, reduce IT burden, and accelerate transformation at scale.
Integrate Once. Scale Everywhere.
Simplify system interactions and ensure friction-free data flow with Doxee Platform® integration tools. Certified marketplace apps, open REST APIs, and pre-built connectors let you unite Salesforce®, SAP®, Microsoft Dynamics 365®, and other enterprise systems—so customer communications remain centralized, efficient, and always in sync.
Are You Ready to Transform Your Customer Communication?
Let’s orchestrate your next step — unify your systems, use AI to personalize every touchpoint, and deliver compliant communications at scale with one platform.
