In an increasingly digital world, digital accessibility is no longer a nice-to-have — it is a business imperative. With the enforcement of the European Accessibility Act (EAA) scheduled for June 28, 2025, companies operating in the European Union must act quickly to ensure their communications and services are accessible to all individuals, including those with disabilities. This regulatory shift places digital accessibility at the forefront of compliance, operational efficiency, and customer satisfaction strategies.
Understanding digital accessibility and the EAA
Digital accessibility refers to the design of digital products and services that can be used by everyone, regardless of their physical or cognitive abilities. The European Accessibility Act sets a uniform standard across EU member states to ensure that businesses provide inclusive access to information. Compliance with digital accessibility is not just about avoiding penalties; it’s about enhancing brand reputation, expanding market reach, and improving the user experience.
The importance of PDF/UA compliance in digital accessibility
A key aspect of digital accessibility is the ability to produce and deliver documents that comply with the PDF/UA (PDF/Universal Accessibility) standard. These documents are designed to be navigable and understandable by screen readers and assistive technologies. For organizations handling large-scale communications—such as billing, notifications, and contracts—ensuring PDF/UA compliance is critical.
Building accessibility by design with the Doxee Platform®
The Doxee Platform® provides a by-design approach to digital accessibility across all phases of communication. With native support for PDF/UA through intelligent template management, companies can ensure accessibility is integrated from the start. Doxee Business Designer allows users to define structure, tagging, and alternative text for accessible content creation—helping teams produce compliant documents without the need for post-processing.
Automating remediation with Doxee UA Converter
To address legacy content, the Doxee UA Converter offers a semi-automated solution for transforming standard PDFs into PDF/UA-compliant documents. The converter enables tagging, structure definition, and alternative text insertion—ensuring fast and scalable remediation while reducing IT overhead and centralizing compliance processes.
Interactive accessibility across channels
Digital accessibility goes beyond static documents. The Doxee Platform® supports the creation of interactive and personalized formats that are fully accessible. From HTML5 content delivery to text-to-speech capabilities, keyboard navigation, and high contrast modes, Doxee empowers companies to offer an inclusive digital experience that spans every customer touchpoint.
Enabling an accessible customer journey
Whether it’s onboarding, billing, or consent acquisition, Doxee helps deliver an inclusive customer experience. Real-world implementations have shown a reduction in customer service calls and an increase in user engagement through accessible formats. Digital campaigns powered by the Doxee Platform® have led to higher response rates, improved survey completions, and better digital conversions.
Driving efficiency and compliance
Through automation and centralized control, the Doxee Platform® supports efficiency in template management and accessibility compliance. Organizations can ensure uniformity across communications, minimize manual intervention, and scale their digital accessibility efforts. These operational improvements also support ESG initiatives and strengthen corporate reputation.
Conclusion: scaling digital accessibility with purpose
Doxee’s approach to digital accessibility addresses both proactive and reactive needs — enabling companies to design inclusively, remediate existing content, and personalize digital communications. By integrating accessibility into the core of operations, organizations can ensure compliance, enhance customer trust, and deliver measurable impact.
FAQs
What is digital accessibility? Digital accessibility ensures that digital content and services can be used by individuals with a range of disabilities. It involves designing communications that are perceivable, operable, understandable, and robust—all key aspects of digital accessibility.
What is PDF/UA compliance and why is it important for digital accessibility? PDF/UA compliance refers to creating PDF documents that meet the ISO standard for digital accessibility. It ensures that documents can be interpreted by screen readers and are accessible to users with visual or cognitive impairments.
How does the European Accessibility Act affect digital accessibility for businesses? The EAA mandates that businesses in the EU make their digital services accessible by June 28, 2025. Non-compliance can result in legal penalties and reputational harm, making digital accessibility an urgent priority.
How can companies handle legacy documents in the context of digital accessibility? Automated remediation tools, like Doxee UA Converter, help organizations convert existing PDF documents to accessible formats quickly and accurately, ensuring compliance with digital accessibility standards.
Are these digital accessibility solutions scalable for large enterprises? Yes. The Doxee Platform® is built to support complex enterprise needs, offering scalable tools for design, automation, and omnichannel delivery—ensuring sustainable digital accessibility across all customer interactions.
