In today’s digital landscape, accessibility is no longer a “nice-to-have” but a critical priority for businesses. With the European Accessibility Act (EAA) set to come into force on June 28, […]
All posts by Carolina Frigo
Accessibility in digital communications is no longer an option—it’s a necessity. Starting June 28, 2025, the European Accessibility Act (EAA) will require EU businesses to ensure their products and services […]
Innovation and interaction are rapidly redefining the Customer Communication Management (CCM) landscape. With the advent of Artificial Intelligence (AI) and machine learning, companies are discovering new ways to improve the […]
In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
