Accessibility in digital communications is no longer an option—it’s a necessity. Starting June 28, 2025, the European Accessibility Act (EAA) will require EU businesses to ensure their products and services […]
All posts by Carolina Frigo
Innovation and interaction are rapidly redefining the Customer Communication Management (CCM) landscape. With the advent of Artificial Intelligence (AI) and machine learning, companies are discovering new ways to improve the […]
In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
