More than ever before, organizations, and companies specifically, face global trends that negatively impact people’s trust. Economic and social polarization, concern for privacy in the face of the deluge of […]
All posts by Carolina Frigo
While the brightest ideas may arise unexpectedly, innovations never arise by chance but are consciously developed within contexts where certain practices and procedures are already at work. This clarification is […]
In the financial services sector, enabling digital payments and adopting multichannel approaches are two trends that have led to exponential growth in the number of transactions. Such growth has produced […]
The issue of customer loyalty in banking will become increasingly important over time, and addressing it from a structural point of view will be essential in order to overcome the […]
