Brands that invest in customer experience initiatives generate almost six times more revenue than their competitors (Forbes). This figure alone is enough to understand why customer experience has quickly become […]
All posts by Carolina Frigo
In the wake of deregulation, the utility sector, like most consumer services industries, has seen an influx of new competitors and a steady parallel increase in the churn rate. In […]
Following the disruption caused by digital transformation, we are now entering a phase where the use of new tools is widespread, daily, and almost taken for granted. We can then […]
Dematerialization allows companies to “create more with less,” leading to increased value and reduced resource consumption. This statement is all the more true in a sector like energy and utilities, […]
