In the insurance industry, efficient and accurate document generation is critical to maintaining compliance, improving customer experience, and streamlining internal processes. Customer Communications Management (CCM) systems allow companies to achieve […]
All posts by Carolina Frigo
Ever-changing customer demands, new tools that enable unprecedented data collection, unpredictable events that impact communities with dramatic outcomes—these are all elements that greatly affect the dynamics and outcomes of the […]
The telecommunications (Telco) industry plays a key role in keeping people and businesses connected. As technology evolves and customer expectations increase, Telco companies are simultaneously facing challenges that did not […]
The phrase “messy middle” became popular thanks to research conducted by Google on purchasing behaviors in the digital marketing and e-commerce sectors, and in particular, on how consumers search and […]
