Innovation and interaction are rapidly redefining the Customer Communication Management (CCM) landscape. With the advent of Artificial Intelligence (AI) and machine learning, companies are discovering new ways to improve the […]
Category: CCM
In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
In recent years, digitalization in the utility sector has revolutionized business and operational models, particularly impacting the integrated and digital billing cycle. Projections indicate that global IT spending for utilities […]