Accessibility in digital communications is no longer an option—it’s a necessity. Starting June 28, 2025, the European Accessibility Act (EAA) will require EU businesses to ensure their products and services […]
Category: Customer Experience
In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
The digital transformation is revolutionizing the way companies interact with their clients and customers, opening up new avenues for building lasting relationships. New technologies have posed novel challenges for companies, […]