Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
Category: Customer Experience
The digital transformation is revolutionizing the way companies interact with their clients and customers, opening up new avenues for building lasting relationships. New technologies have posed novel challenges for companies, […]
The digital revolution is redefining the utility industry, transforming challenges into opportunities and radically changing the dynamics of interactions between companies and their customers. In the digital age, the quality […]
In the insurance industry, the cost of retaining an existing customer is much lower than that of acquiring a new one. Thus, the time of annual policy renewal represents a […]