In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
Category: Customer Experience
Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
The digital transformation is revolutionizing the way companies interact with their clients and customers, opening up new avenues for building lasting relationships. New technologies have posed novel challenges for companies, […]
The digital revolution is redefining the utility industry, transforming challenges into opportunities and radically changing the dynamics of interactions between companies and their customers. In the digital age, the quality […]