Innovation is a trend, one that is cultural even before it is technological, and one that has traditionally struggled to gain traction and strength in the insurance industry. This is […]
Category: Customer Experience
Connected insurance not only incorporates the latest technologies, it also makes the internal logic of the insurance industry even more effective and efficient. It streamlines processes, reduces costs, and personalizes […]
Customer lifetime value (CLV) is the metric that measures how much a company is likely to gain from its relationship with a customer for as long as that relationship continues. CLV […]
The issue of customer loyalty in banking will become increasingly important over time, and addressing it from a structural point of view will be essential in order to overcome the […]