Connected insurance not only incorporates the latest technologies, it also makes the internal logic of the insurance industry even more effective and efficient. It streamlines processes, reduces costs, and personalizes […]
Category: Customer Experience
Customer lifetime value (CLV) is the metric that measures how much a company is likely to gain from its relationship with a customer for as long as that relationship continues. CLV […]
The issue of customer loyalty in banking will become increasingly important over time, and addressing it from a structural point of view will be essential in order to overcome the […]
The term “data-driven banking” refers to all activities that leverage data to provide a range of banking services. Through the structural and targeted use of digital tools, data-driven banking makes […]