In the telco industry, companies who want to maintain a sustainable business will have to address the churn rate. How can you reduce it? With a few strategies: make better […]
Category: Customer Experience
The customer experience in the telco sector is changing because the context has changed. We need to put the customer at the center, with their needs and requirements, and we […]
Although online purchases in the automotive sector still represent a rather small percentage of overall sales, customer interaction with the brand is already highly digitized. This is why it is […]
Customer centricity is clearly a resource of considerable importance for any business that wants to live up to customer expectations and, above all, that wants to be in a strategically […]