Between June 2017 and July 2020, the number of digital customer interactions with brand touchpoints tripled, from 20% to nearly 60%. This shows that since the pandemic, global adoption of […]
Category: Customer Experience
Updated 17/01/2023 The rapid diffusion of mobile devices on a global scale, the spread of 5G and IoT, the growing awareness of climate change that is pushing institutions toward more […]
We’re dedicating an entire cycle of posts on our blog to the pharmaceutical sector: a huge, branched, and multi-faceted industry. And we’ve decided to do so at a time when, for […]
In the telco industry, companies who want to maintain a sustainable business will have to address the churn rate. How can you reduce it? With a few strategies: make better […]