Is it possible to talk about customer engagement in the banking sector, a sector that is perceived as technical, complex and, in a certain sense, inaccessible ? Not only is […]
Category: Customer Experience
The growing attention of companies to the creation of an effective and responsive system of personalized recommendations is part of a context in which, in order to build a solid […]
Having emerged in the sharing economy, rental has managed to carve out a space for itself within the complex system of daily transactions, and it has established itself as an […]
In the wake of deregulation, the utility sector, like most consumer services industries, has seen an influx of new competitors and a steady parallel increase in the churn rate. In […]