Having emerged in the sharing economy, rental has managed to carve out a space for itself within the complex system of daily transactions, and it has established itself as an […]
Category: Customer Experience
In the wake of deregulation, the utility sector, like most consumer services industries, has seen an influx of new competitors and a steady parallel increase in the churn rate. In […]
AI has changed (and will change) the Customer Experience. How and why? Today, the use of Artificial Intelligence tools is increasingly widespread and applied in multiple sectors. We can say […]
Updated 17/10/2023 Several factors are making customer service and customer experience management for water utilities a strategic priority. These include competition with other suppliers, new technologies, and the proliferation of […]