In the insurance industry, the cost of retaining an existing customer is much lower than that of acquiring a new one. Thus, the time of annual policy renewal represents a […]
Category: Customer Experience
The tools made available by digital transformation have enabled new customer strategies for utility companies that are even more deeply dedicated to solving user problems. The Utility industry is very […]
Technology advances are driving transformation. Within the insurance industry, claims management is one of the areas that most clearly testifies to this change. Traditionally a complex and time-consuming activity, claims […]
The public sector, like the private sector, has been profoundly transformed by technological innovation. Perhaps the most striking evidence of this transformation is that public organizations find themselves interacting with […]