The tools made available by digital transformation have enabled new customer strategies for utility companies that are even more deeply dedicated to solving user problems. The Utility industry is very […]
Category: Customer Experience
Technology advances are driving transformation. Within the insurance industry, claims management is one of the areas that most clearly testifies to this change. Traditionally a complex and time-consuming activity, claims […]
The public sector, like the private sector, has been profoundly transformed by technological innovation. Perhaps the most striking evidence of this transformation is that public organizations find themselves interacting with […]
Ever-changing customer demands, new tools that enable unprecedented data collection, unpredictable events that impact communities with dramatic outcomes—these are all elements that greatly affect the dynamics and outcomes of the […]