The digital revolution is redefining the utility industry, transforming challenges into opportunities and radically changing the dynamics of interactions between companies and their customers. In the digital age, the quality […]
Category: Customer Experience
In the insurance industry, the cost of retaining an existing customer is much lower than that of acquiring a new one. Thus, the time of annual policy renewal represents a […]
The tools made available by digital transformation have enabled new customer strategies for utility companies that are even more deeply dedicated to solving user problems. The Utility industry is very […]
Technology advances are driving transformation. Within the insurance industry, claims management is one of the areas that most clearly testifies to this change. Traditionally a complex and time-consuming activity, claims […]