Doxee has adopted the Net Promoter Score (NPS®) system to assess the level of satisfaction of its customers in certain service areas. Doxee will use the NPS system to measure […]
Category: Customer Experience
Updated on 16/01/2023 Telecommunications in Italy : an introduction What are the challenges and paradoxes of the telecommunications sector in Italy? The telecommunications sector is made up of paradoxes: on […]
How to increase customer retention in the Automotive industry: brand loyalty is, literally, a customer’s loyalty to a brand. But it’s more complex than that. A positive attitude towards a […]
The automotive industry has invested heavily in Digital Transformation, and it has profoundly revolutionized its dynamics, from production, to the driving experience, to marketing, and to Customer Service. In this […]