How to increase customer retention in the Automotive industry: brand loyalty is, literally, a customer’s loyalty to a brand. But it’s more complex than that. A positive attitude towards a […]
Category: Customer Experience
The automotive industry has invested heavily in Digital Transformation, and it has profoundly revolutionized its dynamics, from production, to the driving experience, to marketing, and to Customer Service. In this […]
Customer Service departments are assuming an increasingly central role in most sectors, from industry giants and medium-sized companies to small businesses and start-ups. The automotive sector is no exception, customer […]
Updated on 03/11/2022 Binders full of paper, stacked in rows on shelves: soon, such an image will only be a memory and a past that, of course, few will miss. […]