Updated on 05/12/2022 Innovating in content-based digital communication tools is not easy, and even more so in an industry such as insurance where there is increased competition for the online […]
Category: Customer Experience
Updated on 27/04/2022 Introduction to customer experience in banking Customer experience can be a fundamental lever for customer retention in the banking sector as long as you follow some digital […]
Updated on 28/04/2022 Digital transformation in the banking sector Digital transformation is changing the face of financial institutions, bringing them closer to the needs of their customers. However, this is […]
Updated on 22/12/2022 The Churn rate in the free market One of the biggest challenges for utilities and energy companies in the new liberalized and hyper-competitive market is to lower […]