Health care users have always spent time and effort—arguably more than in other sectors—in planning visits and treatments and in exploring all the available options in an attempt to identify […]
Category: Customer Experience
Traditionally overloaded with paperwork and slowed down by manual procedures and time-consuming “in-person” interactions, customer onboarding in banking can now be improved by integrating digital technologies into daily work practices. […]
Insurance companies have to deal with two “physiological” moments in their relationship with customers: Managing renewals and managing accident claims. The first is a fixed date in the insurance contract; […]
In the Utilities sector, more organizations are directing their efforts toward building an innovative customer experience to ensure that customers are able to interact fluidly and immediately through their preferred […]