Product innovation is a concept that is becoming increasingly relevant in the digital world. But what does it mean and how can it affect the customer experience? In this post, […]
Category: Customer Experience
The telecommunications (Telco) industry plays a key role in keeping people and businesses connected. As technology evolves and customer expectations increase, Telco companies are simultaneously facing challenges that did not […]
Digital puts the customer at the center of business: this is a fundamental fact in our world today. However, often it’s treated simply as a slogan—without treating it as a […]
Health care users have always spent time and effort—arguably more than in other sectors—in planning visits and treatments and in exploring all the available options in an attempt to identify […]