Digital puts the customer at the center of business: this is a fundamental fact in our world today. However, often it’s treated simply as a slogan—without treating it as a […]
Category: Customer Experience
Health care users have always spent time and effort—arguably more than in other sectors—in planning visits and treatments and in exploring all the available options in an attempt to identify […]
Traditionally overloaded with paperwork and slowed down by manual procedures and time-consuming “in-person” interactions, customer onboarding in banking can now be improved by integrating digital technologies into daily work practices. […]
Insurance companies have to deal with two “physiological” moments in their relationship with customers: Managing renewals and managing accident claims. The first is a fixed date in the insurance contract; […]