The telecommunications and media industry is one of the sectors that, by the very nature of its core business, has most readily embraced new technologies and has shown the greatest […]
Category: Customer Experience
In today’s interconnected world, telecommunications play a key role in connecting individuals, businesses, and society. Innovation in the Telco industry is part of a broader path of technological development that […]
In 2023, 60% of brands said that by investing in customer interactions, they were able to improve their ability to meet customers’ changing needs. This shows that since the pandemic, […]
The future of the Insurance industry is encapsulated in a virtuous circle that re-starts from a mature and deep digitization that makes it possible for insurers to continuously optimize processes […]