In today’s interconnected world, telecommunications play a key role in connecting individuals, businesses, and society. Innovation in the Telco industry is part of a broader path of technological development that […]
Category: Customer Experience
In 2023, 60% of brands said that by investing in customer interactions, they were able to improve their ability to meet customers’ changing needs. This shows that since the pandemic, […]
The future of the Insurance industry is encapsulated in a virtuous circle that re-starts from a mature and deep digitization that makes it possible for insurers to continuously optimize processes […]
Insurance companies have much to gain from implementing usage-based programs (usage-based insurance). By having a more detailed picture of their customers’ habits and behaviors, insurers can minimize risk factors and […]