In 2023, 60% of brands said that by investing in customer interactions, they were able to improve their ability to meet customers’ changing needs. This shows that since the pandemic, […]
Category: Customer Experience
The future of the Insurance industry is encapsulated in a virtuous circle that re-starts from a mature and deep digitization that makes it possible for insurers to continuously optimize processes […]
Insurance companies have much to gain from implementing usage-based programs (usage-based insurance). By having a more detailed picture of their customers’ habits and behaviors, insurers can minimize risk factors and […]
What is dunning? Dunning, Debt collection or recovery has immediate and profound effects on the economy and on people’s lives. Starting from a general definition of what is dunning and a look at the […]