Human-centered design is a problem-solving approach that is used in the design of processes, products, services, and systems that puts the needs of the consumer first. To use human-centered design […]
Category: Customer Experience
The insurance industry, already widely affected by digital transformation, is set to change again as highly pervasive technologies become more and more capable of affecting the consumer experience in the […]
Predictive insurance is an advanced type of analysis that allows insurance companies to make forecasts using their historical data, combining statistical models, data mining techniques, and machine learning. Insurance companies […]
The ability of banks and other financial service providers to serve and retain their customers while improving their business results will depend on how much they can integrate the concept […]