How to increase customer retention in the Automotive industry: brand loyalty is, literally, a customer’s loyalty to a brand. But it’s more complex than that. A positive attitude towards a […]
Tag: Automotive
The Automotive sector is living in a phase of change that has no precedent in its long and important history. As with other industries, the trigger for this revolution is […]
The automotive industry has invested heavily in Digital Transformation, and it has profoundly revolutionized its dynamics, from production, to the driving experience, to marketing, and to Customer Service. In this […]
Customer Service departments are assuming an increasingly central role in most sectors, from industry giants and medium-sized companies to small businesses and start-ups. The automotive sector is no exception, customer […]