Technological progress, linked to the internet and the emergence of digital technologies, has radically changed the way we interact, the channels of communication that we use, and especially our expectations when we interact with a company, whether public or private. In this scenario, public administrations are faced with a great challenge: to communicate effectively with citizens, to involve them, to offer them a valuable experience that meets the expectations of today’s digital citizen, who is already accustomed to a completely digital relationship with many large companies.

Thanks to Doxee’s products, this challenge can easily become an opportunity to build solid relationships with citizens, offering useful information and simple but practical interactions, facilitating access to public services and encouraging tax compliance. In this context, the City of Cesena has distinguished itself for having implemented an state-of-the-art digital agenda, adopting innovative digital systems, simplifying communication processes through the use of digital channels, improving and simplifying the interaction with citizens.