Doxee positioned as Technology Leader in the 2024 SPARK MatrixTM for Customer Communication Management by Quadrant Knowledge Solutions
Doxee has once again been included among top international providers as a Technology Leader in the global market for CCM platforms, as a provider of innovative technology that enables companies to streamline their communications processes across all channels and offer customized interactions to support customer experience and digital transformation strategies.
Today, the growth of digital communications, coupled with the need to adopt customized and consistent communications strategies across all channels, is driving the market toward solutions capable of easily integrating with the various platforms already on the enterprise application map.
The Quadrant Knowledge Solutions’ SPARK Matrix™: Customer Communication Management, 2024 research report includes a detailed analysis of the global market regarding emerging technology and market trends. The study includes details about the features and functions of products from various vendors, along with factors that set them apart from competitors. The research provides competitive landscape and vendor analysis to enable technology vendors to enhance their understanding of the market and implement a growth-oriented technical roadmap.
According to Saurabh Raj, Analyst, Quadrant Knowledge Solutions, “Doxee offers a robust solution within the global customer communication management (CCM) market, empowering businesses to drive meaningful customer engagement. Its key features, including Doxee dx for personalized communication and Endpoint Customer Journey Management for seamless multichannel delivery, demonstrate a deep commitment to regulatory compliance, trust integration, and cutting-edge technologies. Doxee’s innovative use of data-driven video editing and customer journey mapping enables businesses to deliver exceptional customer experiences”.
Herbert Liebl, CPO at Doxee: “We are very pleased to have our position as a CCM Technology Leader acknowledged by Quadrant, as it confirms the strategic direction of our R&D investments in Artificial Intelligence and innovation in general. Our mission is to support companies in modern personalized communications with their customers, by simplifying their processes and providing them with consistent, robust management of the data, originating from various business applications”.
As the market and communication needs evolve, factors such as ease of migration from legacy applications to innovative applications supporting the digital transformation of communications, a simple and collaborative approach to template production and management, the ability to systematically consolidate diverse data sets, interaction data analysis, artificial intelligence integration, and scalability are becoming key factors influencing the direction of CCM solutions.
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