Doxee to sponsor Utility Day 2023
On November 23, Doxee will sponsor Utility Day 2023, the Italian summit dedicated to Utility sector companies.
As part of the summit, attendees will have the opportunity to participate in panels, round tables, speeches, and case studies.
The Main Conference, now in its ninth year, will address how the business of Utilities, Gas and Power is evolving in light of the challenges and opportunities presented by the Energy Transition.
At 12:55 p.m., Doxee will participate in a panel focusing on the new paradigm Utilities are facing in the customer relationship and in terms of how offers are structured, which is dedicated to the customer centric strategy and the user experience. Francesco Compiani, Head of Marketing Operations at Doxee, will take part in the panel discussion, along with Valentina Villa, Marketing Director at Octopus Energy Italy, and Annarita Capone, CRM & Customer Service Manager at Metamer.
Doxee’s talk will focus on how to implement the Customer Experience and Customer Centricity into a virtuous relationship for the customer, and will cover the following topics:
- From communication to interaction: the evolution of communication models toward the customer
- Engaging with personalization: combining value-based communication formats and personalization to establish a strong and lasting relationship
- Automating communications: how to make transactional communications more effective by building interactions along the entire customer journey
Meet us at Utility Day on November 23, 2023!
Location
Hotel NH Milano Congress Centre
Strada 2/A, Milanofiori, 20057, Assago (MI)
Registration is required for attendance.