Is it possible to talk about customer engagement in the banking sector, a sector that is perceived as technical, complex and, in a certain sense, inaccessible ? Not only is […]
Search Results for: Personalization
Back to blogThe growing attention of companies to the creation of an effective and responsive system of personalized recommendations is part of a context in which, in order to build a solid […]
In the banking sector, touchpoints are a fundamental aspect of the business, since they represent the way, the channel, with which the bank speaks to its clients and reaches them […]
Having emerged in the sharing economy, rental has managed to carve out a space for itself within the complex system of daily transactions, and it has established itself as an […]
The car rented for the last touring vacation, the evening dress that allowed us to go to the super elegant ceremony without spending an astronomical amount of money, the very […]
Updated on 07/11/2022 CCM personalized communications are undoubtedly one of the most interesting possibilities that companies can take advantage of to grow their business. In fact, communication through a Customer […]
Updated on 07/11/2022 Multichannel communication is an objective that all companies must pursue over the short and medium term in order to be competitive and, above all, to live up […]
Today, the vision of companies is becoming increasingly customer-centric. At the beginning of the year in looking ahead to the trends for 2021, we focused on the role of humans […]
Brands that invest in customer experience initiatives generate almost six times more revenue than their competitors (Forbes). This figure alone is enough to understand why customer experience has quickly become […]
Following the disruption caused by digital transformation, we are now entering a phase where the use of new tools is widespread, daily, and almost taken for granted. We can then […]