Brands that invest in customer experience initiatives generate almost six times more revenue than their competitors (Forbes). This figure alone is enough to understand why customer experience has quickly become […]
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Back to blogFollowing the disruption caused by digital transformation, we are now entering a phase where the use of new tools is widespread, daily, and almost taken for granted. We can then […]
Updated 17/01/2023 How can utility companies increase profits and save time and money? How can they steer their efforts in the direction of ever-increasing efficiency and a richer, stronger relationship […]
AI has changed (and will change) the Customer Experience. How and why? Today, the use of Artificial Intelligence tools is increasingly widespread and applied in multiple sectors. We can say […]
Even e-invoicing can become an interesting and memorable experience for users, provided that companies follow some of the most important trends of the period: designing a personalized, mobile, clear, paperless, […]
From established brands to digital startups, healthcare providers and financial services companies, multi-utilities and government organizations, educational institutions and non-profits, organizations agree that buyers and users are absolutely central. And […]
It’s easy to say that technology can improve billing by making it a truly memorable electronic invoicing experience, but first we need to understand what it means to be “memorable” […]
Updated 17/01/2023 Digitization has long been at the heart of the strategies of major utility companies and it has significantly contributed to reshaping and reinventing their organizations. Behind the change, […]
Sport has also become digitized and so have its marketing and communication strategies. But what are the elements that make up digital marketing for the sport industry? They are based […]
The travel industry and inbound marketing are two sides of the same coin. One can thrive and grow only through the other, if only because the customer to be satisfied […]