Today the main challenge for companies in the Utility sector is to retain their customers in a market that has become fluid and hyper-competitive. Here’s how to achieve this through […]
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Back to blogIn 2018, even local governments are going digital in an effort to improve communications with their citizens and make it easier for them to get information and to use public […]
Updated on 09/01/2023 The digital revolution in Utilities is reality Utilities and energy companies are facing new challenges, imposed by the digital revolution. The main one is to address its […]
The purpose of marketing is to connect your business with current and future customers. And while there are a lot of ways to do that, today’s digital marketing best practices […]
Innovation and interaction are rapidly redefining the Customer Communication Management (CCM) landscape. With the advent of Artificial Intelligence (AI) and machine learning, companies are discovering new ways to improve the […]
In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
In recent years, digitalization in the utility sector has revolutionized business and operational models, particularly impacting the integrated and digital billing cycle. Projections indicate that global IT spending for utilities […]
The digital revolution is redefining the utility industry, transforming challenges into opportunities and radically changing the dynamics of interactions between companies and their customers. In the digital age, the quality […]
There are many obstacles that threaten to slow down and impoverish the policy generation process. One such obstacle, which is particularly insidious because it undermines the long-term customer relationship, is […]