In the insurance industry, continuing to produce and distribute paper documents, rather than a rational choice, testifies to a lack of awareness with respect to the serious environmental and financial […]
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Back to blogIn the complex landscape of insurance communications, template management across touchpoints, from policy contracts to claim resolution tutorials, has been a crucial challenge for years. The wide variety of interactions, […]
Being able to communicate effectively is an important lever for economic growth for companies in any industry, and the Utilities sector is no exception. At a time when maximizing efficiency […]
Today, customers expect much more from telco companies than just the ability to connect. In fact, they demand experiences that are uniquely designed to meet their specific needs and preferences. […]
In the insurance industry, efficient and accurate document generation is critical to maintaining compliance, improving customer experience, and streamlining internal processes. Customer Communications Management (CCM) systems allow companies to achieve […]
The public sector, like the private sector, has been profoundly transformed by technological innovation. Perhaps the most striking evidence of this transformation is that public organizations find themselves interacting with […]
Ever-changing customer demands, new tools that enable unprecedented data collection, unpredictable events that impact communities with dramatic outcomes—these are all elements that greatly affect the dynamics and outcomes of the […]
The telecommunications (Telco) industry plays a key role in keeping people and businesses connected. As technology evolves and customer expectations increase, Telco companies are simultaneously facing challenges that did not […]
The phrase “messy middle” became popular thanks to research conducted by Google on purchasing behaviors in the digital marketing and e-commerce sectors, and in particular, on how consumers search and […]
The focus by companies on environmental, social, and governance (ESG) considerations is a trend that shows no signs of slowing down. And while ESG criteria may have once been considered […]