Electronic Signature with Doxee Platform®
Doxee Platform® brings every level of electronic signature — simple, advanced and qualified — inside the customer journey. One orchestrated workflow routes each request to the best-fit provider, falls back automatically when one is unavailable, and preserves the signed package and its evidence with full legal value.
Turn Every Contract into a Guided, Compliant Signing Journey
Doxee’s Electronic Signature replaces printed contracts, wet-ink signatures and scan-and-return with a guided digital journey built around each individual signer. The platform composes the document from your core data, delivers the signing request omnichannel, verifies the signer, captures explicit consent and applies the right level of signature — simple (SES), advanced (AES) or qualified electronic signature (QES) — in a single session. Doxee Platform® orchestrates multiple signature engines with intelligent routing and seamless fallback — true signature orchestration — then preserves the signed package and its evidence in certified archiving. Built on Doxee’s API-first platform, human-in-the-loop, delivered omnichannel, and processed entirely within the EU.
Up to 30%
Higher Conversion
Contract proposals that can be signed on the spot convert more prospects, lifting lead-to-customer conversion by up to 30%.
Up to 80%
Lower Cost
Removing print, postage, scanning and physical filing cuts the cost of executing each contract by up to 80%.
Up to 90%
Faster Turnaround
Documents are delivered, signed and archived in one session, cutting contract turnaround from days to minutes.
Up to 95%
Completion
Guided, mobile-first signing with in-context help lifts completion of signature requests to up to 95%.
Up to 60%
Less Rework
In-flow validation of mandatory fields, signature points and initials removes incomplete or unsigned returns.
Up to 25%
Fewer Calls
Self-service signing with clear next actions deflects routine queries, cutting inbound call volume by up to 25%.
From Document to Signed Contract
How Doxee's electronic signature software turns a document into a signed, archived contract.
One Signing Workflow
Composition, delivery, signing and archiving in one flow.
Every Signature Level
Simple (SES), Advanced (AES), Qualified (QES) and Q-Seal.
Remote or In Person
From any device, or in person on tablet or graphometric pad.
Multi-Provider by Design
Several signature engines behind one API, with fallback.
Identity & Consent
Identification and explicit consent captured before signing.
Evidence You Can Defend
Technical evidence and audit trail sealed with the envelope.
Certified Archiving
Signed packages preserved long term with legal-grade integrity.
EU-Sovereign & Governed
API-first, human-in-the-loop and fully EU data-sovereign.
One Workflow, Every Signature Level
Simple (SES), advanced (AES) and qualified electronic signature (QES), remote or in person, from one platform.
Sequential Workflows
Signers sign in a defined order, with automated hand-off.
Parallel & Conditional
Multiple signers at once, or routed by document rules.
Multi-Document Sessions
Sign PDFs, forms and attachments in one uninterrupted session.
Initials & Sign Points
Multiple signature points and initials across pages.
Branded Signing Journey
Logo, colours, wording and email templates aligned to your brand.
Delivered by PURL
A personalised URL takes each signer straight to their documents.
Preview Before Signing
Document preview with zoom and page navigation before signing.
Mobile-First
Optimised for smartphones from the first tap.
The Right Signature for Each Document
From a simple signature on a quote to a qualified electronic signature on a mandate, matched to the legal value each document requires.
Commercial Agreements
Orders, quotes and engagements signed with a simple signature.
Consent & Privacy Forms
Marketing and privacy consent with a clear audit trail.
Onboarding Contracts
Contracts signed the moment the customer completes sign-up.
Banking & Insurance
Advanced or qualified signature where sector rules require it.
Employment Documents
Fixed-term contracts and probation clauses needing AES.
Mandates & Proxies
Documents requiring qualified signature, in a single flow.
Mass Signing & Sealing
One-shot QES and technical seals across large batches.
Branch & Field Sales
Graphometric signing at the counter, in branch or on the road.
Mass Signing or One-to-One
Run high-volume automated signing and operator-assisted sessions on one platform.
Automated Mass Signing
One-shot QES and technical seals for high-volume batches.
One-to-One Assisted
Operators guide the signer through the session live.
CRM & ERP Integration
Trigger signature requests and sync status from your systems.
Real-Time Triggers
Events fire the signature request automatically.
Operator Workspace
Agents launch, monitor and complete each signing session.
Session Dashboard & API
Track every identification and signing session, UI or API.
Status Feedback
Per-signer session state flows back to CRM and ERP.
Elastic Scale
Stateless services scale to seasonal contracting peaks.
Sign Anything, Never Stall
Signature orchestration: Doxee Platform® orchestrates multiple signature engines with seamless fallback.
Embedded In-Flow
Add signature to any document without leaving the journey.
Multi-Provider
One workflow orchestrating several signature engines.
Intelligent Routing
Route each request to the best-fit provider.
Seamless Fallback
Automatic failover to secondary providers on primary failure.
Business Continuity
Signing keeps running through provider outages.
All Signature Levels
Simple (SES), Advanced (AES), Qualified (QES) and Q-Seal.
Signing at Scale
One-shot QES and technical seals for high-volume batches.
Authentication Methods
SMS OTP, SecureCall voice OTP, SmartOTP app and in-person graphometric signing.
Verified, Compliant, Preserved
Signer identification, consent and certified archiving aligned to eIDAS.
Flexible Identification
ID-document upload, self-video or SPID/CIE eID.
Operator-Validated
Back-office validation of remote identification.
Explicit Consent
Disclosure shown and consent logged before signing.
eIDAS-Aligned
Compliant with EU 910/2014 and its 2024 update.
Tamper-Evident
Integrity and immutability across the lifecycle.
Full Audit Trail
Every action time-stamped and traceable.
Certified Archiving
Long-term, legal-value preservation of packages.
EU Data Sovereignty
EU-resident data for regulated sectors.
Every Signing Session, Measured
Tracking and analytics close the loop from request to signed package.
Real-Time Tracking
Monitor every signature request from delivery to completion.
Drop-Off Analysis
Pinpoint where and why signers abandon the session.
Reminder Automation
Automated follow-ups on pending signatures, by email or SMS.
Faster Turnaround
Cut the time between sending a document and receiving it signed.
Session Evidence
Every step recorded, from identification to signature.
Higher Completion
Improve the share of requests that reach a signed package.
Closed-Loop Feedback
Session data flows back to templates, CRM and process design.
Continuous Optimisation
Refine signing journeys as signer behaviour evolves.
Most Recent Recognitions
For more than a decade, leading industry analysts have recognised Doxee’s technological excellence and forward-looking vision in Customer Communications Management (CCM) and Customer Experience Management (CXM). The latest reports confirm the strength of the Doxee Platform’s cloud-native, AI-powered, integration-first approach and highlight Doxee as a trusted partner for enterprise digital engagement.
Related industries: Banking · Insurance · Telco & Media
FAQ
What is Doxee's Electronic Signature solution?
An orchestrated electronic signature service inside Doxee Platform®: documents are composed, delivered, signed and archived in a single workflow across multiple providers.
Which signature levels are supported?
Simple (SES), Advanced (AES) and Qualified (QES) electronic signatures, plus qualified seals — including one-shot certificates and technical seals for batch signing.
How can signers actually sign?
Remotely from any device with OTP via SMS, SecureCall voice OTP or the SmartOTP app; or in person on a tablet or graphometric pad, with operator-assisted sessions where needed.
What happens if a signature provider goes down?
Doxee Platform® orchestrates multiple engines with intelligent routing and seamless fallback: if the primary provider fails, signing switches automatically to a secondary one.
Can several people sign the same document?
Yes. Workflows can be sequential, parallel or conditional, and one session can cover multiple documents with initials and multiple signature points across pages.
How is the signer identified?
Through ID-document upload, self-video with back-office operator validation, or SPID/CIE eID. The identification evidence is archived with the signed envelope.
How is consent captured and evidenced?
The disclosure is shown before signing, explicit consent is collected through a dedicated step and the event is logged, then preserved with the signed package.
Is the signing experience branded and mobile-friendly?
Yes. It is delivered by personalised URL, uses your logo, colours and wording, and is optimised for smartphones, with preview and page navigation before signing.
Is it compliant and archived for regulated industries?
It aligns to eIDAS (Regulation (EU) 910/2014, as amended by Regulation (EU) 2024/1183) and to GDPR, with a tamper-evident, time-stamped audit trail, certified archiving with legal value, and EU-only processing.
Does it integrate with our CRM and ERP?
Yes. It integrates with systems such as Salesforce, SAP and Microsoft Dynamics 365 to trigger requests, pre-fill signer data and sync session status.
