Reinvent engagement.From data to interaction.
Doxee Platform® Engagement is the customer engagement platform that lets business teams create, personalise and deliver interactive communications across every channel — from the first touch to an ongoing, measurable dialogue.
The customer engagement platform for interactive, personalised customer communications
Empower business teams to create, personalise and send interactive communications across every channel. From the first contact to an iterative dialogue, every experience is built for engagement, scale and measurable impact.
Interactive Documents
Interactive document software for customer communications
Interactive template selection
Let business users safely edit predefined document areas and personalise with AI.
Collaborative case management
Interactive user inputs handled directly inside the document.
AI-editable content
Instant validation of data mappings and transformations with live previews.
Real-time document preview
See the interactively built document before finalising.
Reusable building blocks
Drop in configurable, reusable blocks to speed document creation.
Attachment management
Upload, manage or auto-assign attachments via rules or drag-and-drop.
Smart inbound data capture
Collect supplementary customer data with built-in consistency checks.
Built-in approval workflows & digital signatures
Enable document approval and signatures for users and customers.
Updatable elements
Dynamically update document sections based on changing external data.
Interactive Forms & Microsites
Data capture software for web touchpoints
Interactive bills & smart surveys
Boost engagement with personalised invoices, statements and real-time interactive surveys.
Interactive end-customer dashboards
Show personalised insights with interactive animated charts, tables or pop-ups.
Segmented, engaging journeys
Trigger personalised journeys that drive engagement and measurable results.
Interactive inbound data capture
Enable forms, buttons and CTAs for two-way communication.
Personalised interactive microsites
Deliver tailored content using real-time, customer-specific data.
Seamless customer experience
Responsive across browser, smartphone and tablet.
Interactive Videos
Video engagement platform for personalised experiences
Variable-data video stories
Scenes, text and graphics adapt dynamically to customer data.
In-video data capture
Collect viewer responses and send them automatically to connected touchpoints.
User-directed storytelling
Data-driven experiences where the viewer chooses the narrative path.
Interactive player controls
Viewers control playback with smooth rendering and timeline navigation.
Contextual calls-to-action
Drive purchases, consents or payments straight from the video.
Measurable engagement KPIs
Track interactions and conversions across every digital channel.
Clickable interactions
Let end users click, choose and interact during playback.
Secure global delivery
Accessible on every browser, mobile-optimised, launched via secure custom URLs.
Customer Journey Management
Connected, data-driven customer journeys
Embedded customer data platform
Native CDP ingests and unifies data sources, no external stack required.
Unified customer profiles
Behavioural, transactional and service data merged into a single view.
Real-time segmentation
Audiences that build and update automatically as events occur.
Journey triggers
Events and webhooks that start, branch or pause flows.
Next-best action & personalisation
Offers and content tailored to each individual profile.
Omnichannel orchestration
Coordinate consistent journeys across email, SMS, web and print.
Measurement & feedback
Performance tracked per journey, per segment and per user.
Consent & data governance
Built-in privacy controls keep journeys compliant by design.
One Platform. Endless Possibilities.
Explore every Doxee Platform® module and see the full power of one integrated platform.
Many Solutions. One Orchestrated Core.
Nine solutions, built on one AI-powered, EU-sovereign platform.
Customer Communication
Design, orchestrate and govern every communication on one AI-powered, EU-sovereign platform.
Customer Experience
Turn documents and journeys into personalised, interactive experiences customers act on.
Digital Onboarding & KYC
Interactive acquisition, onboarding and KYC journeys, with optional integrated electronic signature.
Interactive Bills, Statements & Policies
Static documents turned into personalised experiences customers understand and act on.
Interactive Credit & Collection
Dunning as personalised, interactive journeys, from friendly reminders to qualified final notices.
Trust Services
Legally valid by design: compliance, evidence and preservation across Europe.
eInvoicing
Compliance with European B2B and B2G mandates, without replacing your ERP or billing system.
Electronic Archiving
Legally defensible preservation of business-critical documents, with all data held in the EU.
Electronic Registered Delivery
Certified digital delivery with end-to-end evidence, non-qualified (ERDS) or qualified (QERDS).
Electronic Signature
Simple, advanced and qualified signatures, orchestrated inside the customer journey.
Are You Ready to Transform Your Customer Communication?
FAQ
What is Doxee Platform® Engagement?
Doxee Platform® Engagement is the customer engagement platform within the Doxee Platform®. It lets business teams create, personalise and deliver interactive communications across every channel — interactive documents, forms and microsites, and video — turning data into an ongoing, measurable dialogue with each customer.
What can you build with the Engagement module?
The Engagement module covers four areas: interactive documents (editable, AI-assisted, with approvals and digital signatures), interactive forms and microsites (data-driven web touchpoints, dashboards and surveys), interactive videos (variable-data, clickable experiences with in-video data capture and CTAs), and customer journey management (data-driven, orchestrated journeys across every channel, powered by a native CDP and connected to Doxee Platform® Insights and Automation).
How does Doxee enable two-way customer communication?
Through interactive forms, buttons and calls-to-action, smart inbound data capture and in-video responses, Doxee turns one-way messages into two-way dialogue: customers act inside the document, form or video, and their inputs flow automatically to connected touchpoints.
What are interactive documents?
Interactive documents let customers edit predefined areas, complete approval workflows and add digital signatures directly inside the document. Reusable building blocks, AI-editable content, real-time previews and updatable elements keep each communication personalised, consistent and compliant at scale.
What is a personalised microsite?
A personalised microsite is a data-driven web touchpoint that delivers tailored content using real-time, customer-specific data. With interactive dashboards, surveys, segmented journeys and inbound data capture, it boosts engagement and produces measurable results across browser, smartphone and tablet.
How are Doxee's interactive videos personalised?
Interactive videos adapt scenes, text and graphics to each customer’s data, capture responses inside the video, and let viewers choose their narrative path with clickable controls and contextual CTAs — driving purchases, consents or payments while tracking measurable engagement KPIs.
What is a customer engagement platform?
A customer engagement platform is software that lets business teams create, personalise and deliver interactive, two-way communications across every channel — documents, forms, microsites and video — turning customer data into an ongoing, measurable dialogue. Doxee Platform® Engagement adds native customer journey management and orchestration on one platform.
What is the best customer engagement platform for interactive communications?
The best customer engagement platform lets business teams create, personalise and orchestrate interactive, two-way communications across every channel from one place. Doxee Platform® Engagement combines interactive documents, forms and microsites, video and native Customer Journey Management — turning data into an ongoing, measurable dialogue without extra tools.
How does Doxee Platform® Engagement improve customer engagement and retention?
It replaces static messages with interactive, personalised communications — editable documents, data-driven microsites, smart bills and interactive video — that invite two-way action. Real-time personalisation, in-content data capture and measurable engagement KPIs help increase satisfaction and customer retention across the whole lifecycle.
How does Doxee orchestrate customer journeys across every channel?
Native Customer Journey Management, powered by an embedded CDP, unifies customer profiles and triggers personalised journeys in real time. It coordinates consistent, omnichannel journeys across email, SMS, web and print, with next-best-action personalisation and per-journey measurement, keeping every interaction compliant by design.
