Transform Insurance Communications with Doxee Platform®
Doxee Platform® turns regulated data into compliant, personalised insurance communications: policies, claims correspondence, onboarding and regulatory notices. One EU-sovereign platform unifies CCM, CXM, Interactive Experience (IXM) and native Digital Trust Services, with governed, human-in-the-loop AI, qualified e-signature and a full audit trail.
Discover Insurance Solutions
Govern and modernise your insurance customer communications on one EU-sovereign platform, from Design and Delivery to Engagement, Insights and Digital Trust.
Power Insurance Communications from a Single Platform
Unify Design, Automation, Delivery and Insights across every workflow (policies, claims, onboarding and regulatory notices), managed from one place.
Related Solutions
Turn Policies, Claims and Onboarding into Interactive Experiences
Deliver personalised onboarding, interactive policy documents, renewal journeys and video-guided claims updates at scale, with patented interactive video and microsites, a combination no other evaluated CCM vendor offers.
Related Solutions
Strengthen Digital Trust and Regulatory Compliance
Native Digital Trust (eIDAS-ready Electronic Archiving, Electronic Signature, Electronic Invoicing and Electronic Registered Delivery) supports legal validity, qualified signatures, EU data residency and an audit trail where every communication is traceable, certifiable and reconstructible at inspection.
Related Solutions
Doxee Platform® for Insurance
Deepen policyholder relationships, speed up claims and improve retention on one EU-sovereign platform.
Data Designer
Data transformation, control and pre-production governance.
Template Designer
Centralised, collaborative template management.
Customer Journey Orchestration
Customer Data Platform. Segment. Trigger. Personalise.
Interactive Documents, Forms & Microsites
Guided Data Capture in Personalised Experiences.
Interactive Videos
Engage. Personalise. Convert.
Process, Channel & Customer Insights
One View Across Operations, Delivery, and Engagement.
Most Recent Recognitions
For more than a decade, leading industry analysts have recognised Doxee’s technological excellence and forward-looking vision in Customer Communications Management (CCM) and Customer Experience Management (CXM). The latest reports confirm the strength of the Doxee Platform’s cloud-native, AI-powered, integration-first approach and highlight Doxee as a trusted partner for enterprise digital engagement.
Featured Resources
AXA - Renewal Journeys that Convert
AXA used the Doxee Platform to deliver a personal renewal experience to every customer—policy details, coverage options, tailored offers, and a straight-through action to renew. Clear guidance, timed reminders, and compliant, data-driven personalisation convert hesitation into loyalty at scale.
FAQ
Why choose Doxee for insurance communications?
Doxee unifies policies, claims correspondence, onboarding and regulatory notices on a single CCM/CXM platform — omnichannel, personalised and governed from one point of change. Built for the scale, compliance and customer-experience demands of insurers.
How does Doxee support insurance compliance?
Doxee is aligned to DORA, eIDAS, the AI Act and GDPR with EU-resident infrastructure and native trust services, and supports IDD obligations (demands-and-needs, the IPID and product oversight & governance) and the PRIIPs KID for insurance-based investment products. Every policy and claims communication stays accessible, auditable and reconstructible at inspection.
Where is our customer data processed?
Entirely within the EU, in Doxee’s own EU data centres, with end-to-end European jurisdiction — including the sub-processor chain. Sensitive policyholder and claims data never leaves European jurisdiction.
How does Doxee speed up onboarding and claims?
Interactive onboarding, KYC and claims journeys guide policyholders through sign-up, identity, documentation and updates in one governed flow — reducing drop-off and time-to-resolution.
How does AI improve insurance communications — safely?
Governed, production-grade AI delivers engagement scoring, retention and churn prediction — turning routine policy and claims documents into proactive touchpoints, always under human-in-the-loop control, aligned to the EU AI Act and EIOPA’s AI governance expectations. Centralised template management, a full audit trail and configurable human oversight keep GenAI inside the IT perimeter, preventing shadow adoption.
Can Doxee handle high-volume policy and renewal runs?
Yes. Doxee runs production-scale policy, renewal and disclosure programmes — millions of documents — with personalised content, dynamic logic and consistent governance across every channel.
Are communications accessible, signed and archived?
Doxee produces PDF/UA-compliant documents, supports qualified electronic signature, and includes compliant electronic archiving with qualified retention (SERC/SERCQ) out of the box.
How does Doxee fit our policy admin and CRM stack?
API-first and SaaS-native, Doxee integrates with policy administration, CRM and CDP systems, and is available OEM — fast to deploy, easy to embed.
How is Doxee different from other insurance CCM vendors?
Doxee is an EU-sovereign platform with fully owned IP: data processed in Europe, native Digital Trust (eIDAS, Electronic Signature, qualified Archiving), and patented interactive video and microsites no other evaluated CCM vendor offers. Open standards, any-prem deployment and full portability keep the layer reversible and free of vendor lock-in.
Can we avoid vendor lock-in and keep the layer reversible?
Yes. Doxee uses open standards and open formats and runs any-prem with no hyperscaler lock-in, keeping templates, metadata and processes portable. Reversibility, portability and audit rights can be defined pre-contract — supporting DORA Art. 30 ICT third-party exit requirements for insurers, in line with the EU Data Act.
