Agentic AI.Governed intelligence across every communication.
Doxee Platform® Agentic AI runs across the entire platform — design, engagement, insights, automation and administration. Governed AI agents build templates, orchestrate journeys, diagnose anomalies and act through the platform’s own operations, always within tenant permissions and fully audited.
Design Acceleration — accelerate business communication through GenAI
Copywriting
Generate, summarise and rephrase text with AI-assisted writing tools.
Multilingual translation
Translate and localise content seamlessly across multiple languages.
Tone and style control
Improve clarity, style and consistency for non-native or business writers.
Structured content creation
Generate tables and HTML structures directly from AI prompts.
Video script generation
Auto-create video scripts from prompts, web pages or RSS feeds.
Professional voice-overs
Create professional-quality voice-overs safely for your media content.
Personalised narratives
Adapt audio scripts with user-specific information for tailored experiences.
Interactive document copilot
AI-assisted interactive content creation for one-to-one personalisation.
Open LLM Models
Integrates OpenAI, Mistral, DeepL, Gemini and proprietary LLMs for higher accuracy.
Customer Journey Management — AI-driven next-best action across content, channel and timing
Next-best action
Predicts the single most effective action for each customer at each moment.
Content selection
Matches message and format to individual intent and context.
Channel optimisation
Chooses the channel most likely to drive a response.
Send-time optimisation
Times delivery to each customer's own engagement pattern.
Journey orchestration
Sequences touchpoints into one connected, adaptive path.
Closed-loop learning
Refines recommendations continuously from outcome data.
Actionable Insights — churn scoring, anomaly detection, engagement and cross-channel diagnostics
Churn scoring
Ranks customers by likelihood to churn, updated continuously.
Anomaly detection
Flags unusual behaviour and process patterns before they escalate.
Engagement scoring
Quantifies interaction quality across every touchpoint.
Cross-channel diagnostics
Compares performance and drift across all channels.
Process insights
Diagnoses failing nodes and surfaces cross-instance patterns.
Actionable alerts
Surfaces the recommended fix, not just the raw metric.
Platform Administration — governed, fully audited AI on a self-documenting platform
AI governance
Switch AI agents on or off per tenant, with full control.
Full audit trail
Every agent action is logged and traceable for compliance.
Tenant permissions
Agents act strictly within each tenant's configured boundaries.
Self-documenting platform
Agents query the official documentation instead of guessing.
Resource manager
A living inventory of every feature agents can use.
Human-in-the-loop
Sign-off gates keep people in control of key actions.
One Platform. Endless Possibilities.
Navigate across all Doxee Platform modules to see the full power of the one platform in action.
Many Solutions. One Orchestrated Core.
Consolidate & Modernize Any-Prem CCM Platform
Eliminate silos and legacy systems by centralizing customer communications on one scalable platform to reduce complexity and costs.
Empower Omnichannel Customer Experiences with AI
Deliver relevant, personalized communications across all channels using AI to increase engagement, satisfaction, and customer retention.
Electronic Invoicing & Trust Services
Ensure compliant communication processes with Electornic Archiving and Trust Services to reduce risk and guarantee legal accountability.
Move to a Scalable Outsourcing Model
Adopt flexible deployment with optional managed services to modernize communications, reduce IT burden, and accelerate transformation at scale.
Are You Ready to Transform Your Customer Communication?
Let’s orchestrate your next step — unify your systems, use AI to personalize every touchpoint, and deliver compliant communications at scale with one platform.
FAQ
What is agentic AI?
Agentic AI uses autonomous, governed AI agents that don’t just generate content but take action — building templates, orchestrating journeys, diagnosing anomalies and acting through a platform’s own operations. Doxee Platform® Agentic AI runs these agents across design, engagement, insights, automation and administration, always within tenant permissions and fully audited.
How is agentic AI different from generative AI?
Generative AI produces content on request; agentic AI plans and executes multi-step tasks autonomously toward a goal. In Doxee Platform®, generative capabilities accelerate content creation while agentic AI orchestrates journeys, scores churn, detects anomalies and acts — governed, explainable and auditable.
How does Doxee keep agentic AI governed and auditable?
AI governance can be enabled or disabled per tenant; every agent action is logged and traceable; agents act strictly within each tenant’s permissions; and human-in-the-loop sign-off gates keep people in control of key actions. The platform is self-documenting, so agents query official documentation instead of guessing.
How does agentic AI orchestrate customer journeys?
Doxee’s Customer Journey Management predicts the next-best action for each customer, selects the right content and channel, optimises send time and sequences touchpoints into one adaptive path — then learns continuously from outcomes in a closed loop.
How does AI predict churn and detect anomalies?
Actionable Insights ranks customers by churn likelihood (updated continuously), flags unusual behaviour and process patterns before they escalate, scores engagement across touchpoints and compares performance across channels — surfacing the recommended fix, not just the raw metric.
Is Doxee's AI safe for regulated industries and the EU AI Act?
Yes. AI is governed, explainable and auditable, with per-tenant on/off control, full audit trails and human-in-the-loop sign-off — aligned with the EU AI Act, GDPR and EU data sovereignty, so regulated sectors keep oversight and compliance.
What is the best AI for enterprise customer communications?
The best AI for customer communications is governed and built into the platform, not bolted on. Doxee Platform® Agentic AI combines generative content acceleration with autonomous agents for journeys, churn scoring and anomaly detection — auditable, per-tenant and EU-sovereign.
Which AI models / LLMs does Doxee use?
Doxee integrates leading open LLMs (such as OpenAI, Mistral, DeepL and Gemini) behind a governed layer, so enterprises benefit from best-in-class models while keeping data sovereignty, explainability and per-tenant control.
