Transform Public Sector Communications with Doxee Platform®
Doxee Platform® turns regulated data into compliant, personalised citizen communications: notices, decisions, statements, e-invoices and regulatory notifications. One EU-sovereign platform unifies CCM, CXM, Interactive Experience (IXM) and native Digital Trust Services, with governed, human-in-the-loop AI and a full audit trail.
Discover Public Sector Solutions
Govern and modernise your administration’s citizen communications on one EU-sovereign platform, from Design and Delivery to Engagement, Accessibility and Digital Trust.
Run Citizen Communications from a Single Platform
Design, Automation, Delivery and Insights stay unified across every workflow (notices, decisions, statements, payment and regulatory notifications), managed from one place.
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Turn Notices, Onboarding and Services into Accessible, Interactive Experiences
Deliver digital-identity onboarding, interactive documents and video-guided journeys at scale, with patented interactive video and microsites, a combination no other evaluated CCM vendor offers, accessible by design (WCAG/PDF-UA) to serve every citizen.
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Strengthen Digital Trust and Regulatory Compliance
Native Digital Trust (eIDAS-ready Electronic Invoicing for B2G, Electronic Archiving, Electronic Registered Delivery and Electronic Signature) supports legal validity, EU data residency and an audit trail where every communication is traceable, certifiable and reconstructible at inspection.
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Doxee Platform® for Public Sector
Modernise citizen communications, meet accessibility and e-invoicing mandates, and keep data sovereign on one EU-sovereign platform.
Data Designer
Data transformation, control and pre-production governance.
Template Designer
Centralised, collaborative template management.
Customer Journey Orchestration
Customer Data Platform. Segment. Trigger. Personalise.
Interactive Documents, Forms & Microsites
Guided Data Capture in Personalised Experiences.
Interactive Videos
Engage. Personalise. Convert.
Process, Channel & Customer Insights
One View Across Operations, Delivery, and Engagement.
Most Recent Recognitions
For more than a decade, leading industry analysts have recognised Doxee’s technological excellence and forward-looking vision in Customer Communications Management (CCM) and Customer Experience Management (CXM). The latest reports confirm the strength of the Doxee Platform’s cloud-native, AI-powered, integration-first approach and highlight Doxee as a trusted partner for enterprise digital engagement.
Featured Resources
FAQ
Why choose Doxee for public sector customer communications?
Doxee unifies citizen notices, decisions, statements, e-invoices and regulatory notifications on a single CCM/CXM platform — omnichannel, personalised, accessible and governed from one point of change. Built for the scale, accessibility and compliance demands of public administration.
Are communications accessible for every citizen?
Doxee produces PDF/UA-compliant, accessible documents as standard, helping public bodies meet the Web Accessibility Directive (EU 2016/2102) and the European Accessibility Act (EAA), so services reach every citizen equally.
How does Doxee handle e-invoicing for public administration (B2G)?
Doxee provides native, standards-based electronic invoicing aligned to the B2G e-Invoicing Directive (2014/55/EU) and the EN 16931 standard, through a Peppol Access Point — receiving, processing and archiving compliant e-invoices without third-party tools.
Where is citizen data processed?
Entirely within the EU, in Doxee’s own EU data centres, with end-to-end European jurisdiction — including the sub-processor chain. Sensitive citizen data stays under European jurisdiction.
Does Doxee support digital-identity onboarding?
Yes. Interactive onboarding journeys work with EU digital identity (eIDAS 2.0 / the EUDI wallet) and national schemes, guiding citizens through sign-up, identity and activation in one governed flow.
How does Doxee support NIS2 for public administration?
Doxee runs on EU-resident, NIS2-grade resilient infrastructure with a full audit trail, aligned to NIS2 requirements for public-sector entities — without bolting on third-party tools.
Can Doxee handle high-volume citizen communications?
Yes. Doxee runs production-scale notice, decision and billing programmes — millions of documents — with personalised content, dynamic logic and consistent governance across every channel.
Does Doxee cover digital and print, plus long-term legal preservation?
Doxee delivers across digital and print and includes compliant electronic archiving with qualified retention, meeting legal preservation requirements for public records.
How does AI improve citizen communications — safely?
Governed, production-grade AI supports engagement scoring, anomaly detection and routing, turning routine documents into proactive, accessible touchpoints — always under human-in-the-loop control, aligned to the EU AI Act, on a provider-independent LLM architecture with EU data residency. Centralised template management, a full audit trail and configurable human oversight keep GenAI inside the IT perimeter.
How does Doxee fit our public-sector systems?
API-first and SaaS-native, Doxee integrates with case-management/registry, CRM/ERP and document-management systems via native apps and open standards — fast to deploy, easy to embed.
Can we avoid vendor lock-in and keep the layer reversible?
Yes. Doxee uses open standards and open formats, runs any-prem (SaaS, private cloud, on-premise, hybrid) with no hyperscaler lock-in, and keeps templates, metadata and processes portable, in line with the EU Data Act’s cloud-switching provisions.
