One Customer Communication Platform. Infinite Customer Journeys.
Doxee Platform® is a cloud-native, EU-sovereign, agentic-AI customer communication platform that unifies Customer Communication Management (CCM), Customer Experience Management (CXM), Interactive Experience Management (IXM) and Digital Trust Services in one platform.
Discover the Value of the Doxee Platform®
Up to 75 %
Operating Cost Cut
Cut costs dramatically by consolidating multiple systems into one powerful, scalable platform.
Up to 48 %
Uplift in Customer Engagement
By replacing static messages with interactive, AI-driven content that adapts to real-time user behaviour.
Up to 2 x
Faster Time-to-Production
With scalable infrastructure,business units launch and adapt communication workflows twice as fast, boosting agility.
Up to 5 x
Faster Template Migration
By using AI-assisted conversion tools that automate the rebuild of legacy templates, cutting manual rework and risk of errors.
Design
Data Designer — data into communication-ready formats
Template Designer — reusable templates, collaborative editing
Video Designer — personalised, interactive video at scale
Process Designer — automated communication processes
Engagement
Doxee Platform® Engagement is the customer engagement platform that powers interactive customer communications. Empower your teams to deliver engaging customer communications through personalised, interactive and measurable content and workflows — interactive documents, videos, forms and microsites that drive stronger relationships and measurable outcomes.
Interactive Documents — dynamic, personalised communications
Interactive Videos — immersive, data-driven storytelling
Interactive Forms & Microsites — capture input, drive actions
Customer Journey Management — connected experiences in real time
Insights
Doxee Platform® Insights is the customer intelligence platform for customer communication analytics. Measure, analyse and optimise customer engagement, process performance and channel effectiveness. Unified dashboards and advanced analytics turn data into strategic decisions, so teams spot trends faster and act with confidence.
Customer Insights — data into actionable intelligence
Process Insights — find inefficiencies and bottlenecks
Channel Insights — cross-channel performance and reach
Integration
Doxee Platform® Integration delivers enterprise application integration for CRM and ERP. Seamlessly integrate leading CRMs and ERPs through vendor-certified marketplace apps, pre-built connectors and open standard APIs — accelerating processes, eliminating silos and ensuring data consistency across your ecosystem.
Marketplace Apps — enable the platform from ERP/CRM
API & Connectors — secure, scalable enterprise integrations
MCP Gateways — open-standard, agent-ready integration across AI and applications
Automation
Doxee Platform® Automation is enterprise business process automation for customer communications. Streamline communication workflows with scalable automation, from data ingestion to production and omnichannel distribution — scaling effortlessly while maintaining reliability and compliance.
Process Engine — complex workflows, elastic scalability
Omnichannel Engine — unified messaging across channels
Administration
Doxee Platform® Administration centralises platform administration and governance. Modernise and centralise control of the Doxee Platform® — managing user access, resource allocation and platform monitoring for secure, efficient operations, helping IT and business teams govern resources and enforce security standards.
Platform Manager — centralised platform governance
User Manager — secure, scalable access control
Resource Manager — optimised resource allocation
Trust Services
Doxee Platform® Trust Services bring legal certainty to every digital interaction. Electronic archiving, invoicing, registered delivery and signature work together under eIDAS, keeping documents compliant, verifiable and secure across their entire lifecycle — with EU data sovereignty built in, from creation to long-term preservation.
eInvoicing — one hub following domestic national mandates and the ViDA mandate
eArchiving — one hub following domestic national mandates and the ViDA mandate
eDelivery — registered mail made digital, with legal proof of send, receipt and access
eSignature — eIDAS-compliant signing, from simple to qualified, built into the journey
Agentic AI
Doxee Platform® Agentic AI runs across the entire platform — design, engagement, insights, automation and administration. Governed agents build templates, orchestrate journeys, diagnose anomalies and act through the platform’s own operations, always within tenant permissions and fully audited. AI governance can be enabled or disabled per tenant.
Template Migration — automated template conversion to Doxee’s open format
Design Acceleration — faster, AI-assisted content creation, documentation and deployment
Customer Journey — faster, AI-assisted content creation, documentation and deployment
Actionable Insights — churn scoring, anomaly detection, engagement and cross-channel diagnostics
Platform Administration — churn scoring, anomaly detection, engagement and cross-channel diagnostics
Why Enterprises Choose Doxee
The Doxee Platform is built to solve real-world complexity with secure, scalable, and intelligent technology.
EU Sovereignty & Compliance by Design
EU-hosted, EU-operated and EU-compliant by design, with 100% proprietary IP and no US or private-equity dependency.
Native Trust Services
eInvoicing, eArchiving, eSignature and certified delivery provided in-house under eIDAS — legal certainty without third-party connectors.
Built for Compliance
Ready for ViDA, eIDAS 2.0, DORA, NIS2 and the EAA — turning regulatory deadlines into a competitive advantage.
Interactive Customer Engagement
Personalised video, microsites, smart forms and interactive documents turn static messaging into measurable, two-way engagement.
One Platform, Lower TCO
Communication, engagement and trust unified in one cloud-native platform — faster modernisation and lower total cost of ownership than stitching point tools.
Any-Prem Deployment Flexibility
Deploy as SaaS, private cloud, on-premise or hybrid from one solution — provider-independent, no hyperscaler lock-in.
AI for Regulated Communications
Governed, auditable AI that reduces compliance effort and accelerates communication production — built in, not bolted on.
Native CRM/ERP Connectivity
Embed Doxee in Salesforce, SAP and Dynamics 365 through certified apps and open standards — continuity with the systems you already run.
Many Solutions. One Orchestrated Core.
Consolidate & Modernize Any-Prem CCM Platform
Eliminate silos and legacy systems by centralizing customer communications on one scalable platform to reduce complexity and costs.
Empower Omnichannel Customer Experiences with AI
Deliver relevant, personalized communications across all channels using AI to increase engagement, satisfaction, and customer retention.
Legal Retention & Trust Services
Ensure compliant communication processes with certified archiving and trust services to reduce risk and guarantee legal accountability.
Move to a Scalable Outsourcing Model
Adopt flexible deployment with optional managed services to modernize communications, reduce IT burden, and accelerate transformation at scale.
Ready to transform your customer communications?
Let’s orchestrate your next step — unify your systems, use AI to personalize every touchpoint, and deliver compliant communications at scale with one platform.
FAQ
What is a customer communication platform?
A customer communication platform is the software enterprises use to design, manage and deliver customer communications across multiple channels. It typically combines customer communication management (CCM) software — also called CCM tools or a customer communication management system — with customer experience capabilities, so teams can create personalised communications, orchestrate customer interactions and keep them consistent across print, email, SMS, web and app.
What is the Doxee Platform®?
The Doxee Platform® is a cloud-native, EU-sovereign customer communication platform that unifies CCM, CXM and IXM with Digital Trust Services. Powered by agentic AI, it lets enterprises design, automate and deliver personalised, interactive, omnichannel communications across physical, digital and trusted touchpoints — all from one platform.
How does the Doxee Platform unify CCM, CXM and IXM?
Instead of stitching together separate products, the Doxee Platform® delivers CCM, CXM and IXM natively in one cloud-native architecture. CCM creates and delivers at scale, CXM orchestrates the journey, and IXM adds two-way, AI-driven dialogue — sharing the same data, design tools and governance.
Is the Doxee Platform EU-sovereign and compliant?
Yes. EU-hosted EMEA infrastructure with GDPR, eIDAS, PDF/UA, WCAG and ISO embedded, aligned with the Data Act, DORA and NIS2. With 100% proprietary IP and no OEM or private-equity dependency, sovereignty and compliance are structural — sovereign by design.
Can the Doxee Platform be deployed on-premise, in private cloud or as SaaS?
Yes. Any-prem flexibility: SaaS, private cloud, on-premise or hybrid from a single solution, with no hyperscaler lock-in. Offering every option in one platform is rare and highly defensible.
Which enterprise systems does the Doxee Platform integrate with?
Salesforce®, SAP® and Microsoft Dynamics 365® via vendor-certified marketplace apps, pre-built connectors and an API-first architecture. Open standards (XML, XSLT, XSL-FO, BPMN) and no-code visual ETL connect any data source to any touchpoint.
How does agentic AI work across the Doxee Platform?
Agentic AI is built into the heart of the platform, not bolted on. Governed AI agents orchestrate communications and adaptive channel selection — trusted, explainable and auditable — accelerating template migration and design and unlocking Customer Intelligence, always within tenant permissions.
How is the Doxee Platform different from other CCM vendors?
Unlike US-headquartered or legacy CCM vendors, it is an already-cloud-native, EU-sovereign platform unifying CCM, CXM and IXM with trusted, agentic AI and Digital Trust Services — 100% proprietary IP, any-prem deployment. Where most CCM software and point solutions stitch together separate products, Doxee delivers everything in one platform.
Is the Doxee Platform suitable for regulated industries and the EU AI Act?
Yes. Built for banking, insurance, utilities, telco and public administration, with an EU-sovereign architecture aligned to the EU AI Act, GDPR, eIDAS2, DORA, NIS2 and the EAA. AI is governed, explainable and auditable; Digital Trust Services are delivered natively.
What is CCM (customer communication management)?
CCM, or customer communication management, is the discipline and software used to design, manage and deliver high-volume, personalised customer communications across digital and print channels. The Doxee Platform® provides CCM software — together with CXM and IXM — in one EU-sovereign platform, covering design, automation, distribution, archiving and analytics.
What are Doxee Trust Services?
Doxee Trust Services bring legal certainty to every digital interaction. Under eIDAS, electronic invoicing (eInvoicing), electronic archiving (eArchiving), registered delivery (eDelivery) and electronic signature (eSignature) work together to keep documents compliant, verifiable and secure across their entire lifecycle — with EU data sovereignty built in, from creation to long-term preservation.
