Digital Trust Services. Legal certainty, built in.
Doxee Platform® Trust Services are EU-sovereign digital trust services that bring legal certainty to every interaction. Under eIDAS, eInvoicing, eArchiving, eDelivery and eSignature work together to keep documents compliant, verifiable and secure across their entire lifecycle — with EU data sovereignty built in, from creation to long-term preservation.
eInvoicing — one unified solution for multi-country e-invoicing
ViDA & EN 16931 Compliant
Built to EU ViDA principles and the EN 16931 standard.
Multi-Country Coverage
Activate new countries opportunistically as mandates go live.
Domestic German B2B Support
Ready for Germany's B2B e-invoicing mandate.
PEPPOL Access Point
Interoperable cross-border invoicing through Doxee's PEPPOL AP.
Modular Cross-Border Framework
A flexible framework adapting to each national mandate.
Partner Ecosystem
A hybrid Doxee-plus-partners model extends local platform reach.
One Unified Solution
A single platform for compliant multi-country e-invoicing.
Faster Time-to-Market
Stay ahead as new EU and national mandates arrive.
eArchiving — store customer communications with legal validity, integrity and accessibility over time
Long-Term Archival
Records preserved intact and retrievable for decades, aligned with OAIS, CEN TS 18170 and ISO/IEC 27001.
Automated Retention Policies
Configurable rules govern the entire document lifecycle automatically.
Multi-Format Support
Archive PDFs, Word, images, XML and other enterprise document types.
Advanced Search & Custom Categories
Retrieve documents via metadata and customisable categories with retention rules.
Secure Links
Access documents anywhere through secure, personalised URLs.
Audit Trail & Integrity
Every access, change or deletion logged, with continuous integrity verification.
Encrypted, Certified Storage
Tamper-proof archiving on EAL4+ certified cryptographic devices.
Qualified Signatures & eIDAS
Documents sealed with qualified electronic signatures and timestamps.
EU Data Residency
Every document preserved within European Union data centres.
Proven at Scale
6.5 billion documents preserved and 270 million handled monthly, across invoices, contracts, HR and logistics records.
eDelivery — certified, trackable and legally valid delivery
eIDAS Certified Delivery
Electronic Services of Certified Delivery under EU Regulation 1183/2024.
ERDS & QERDS Modes
Standard or qualified registered delivery, matched to the legal value you need.
Multi-Attempt Workflows
Configurable delivery attempts with automated follow-up notifications.
Documentary Evidence
Legally valid proof certifying sending, delivery and opening.
Email & SMS Channels
Certified notifications with a secure link to the notified document.
OTP-Secured Access
Recipients authenticate via OTP before viewing documents on a protected page.
Cross-Industry Ready
Built for utilities, telecom, insurance, banking and financial services.
One Unified Solution
A single platform orchestrating certified delivery across every channel.
eSignature — integrated and orchestrated electronic signature
Multi-Provider Routing
Orchestrates multiple eSignature providers with seamless fallback.
AES, QES & QSeal Support
Every eSignature level unified in a single end-to-end signing workflow.
Flexible Sign Flows
Sequential, parallel or conditional signature workflows.
Multi-Document Signing
Sign multiple documents in one session, with initials and multiple signature points.
Full eIDAS Compliance
Audit-ready evidence and authentication under EU Regulation 1183/2024.
Branded Signing Journey
Customisable, mobile-optimised signing experience delivered via PURL.
Omnichannel Signing
Sign in person with tablet or graphometric pad, or remotely from any device.
Remote OTP Options
Authenticate via SMS OTP, voiced SecureCall or the SmartOTP app.
One Platform. Endless Possibilities.
Navigate across all Doxee Platform modules to see the full power of the one platform in action.
Many Solutions. One Orchestrated Core.
Consolidate & Modernize Any-Prem CCM Platform
Eliminate silos and legacy systems by centralizing customer communications on one scalable platform to reduce complexity and costs.
Empower Omnichannel Customer Experiences with AI
Deliver relevant, personalized communications across all channels using AI to increase engagement, satisfaction, and customer retention.
Electronic Invoicing & Trust Services
Ensure compliant communication processes with Electornic Archiving and Trust Services to reduce risk and guarantee legal accountability.
Move to a Scalable Outsourcing Model
Adopt flexible deployment with optional managed services to modernize communications, reduce IT burden, and accelerate transformation at scale.
Ready to bring legal certainty to your customer communications?
FAQ
What are digital trust services?
Digital trust services are eIDAS-regulated electronic services — electronic signature, electronic seal, timestamp, registered delivery and electronic archiving — that make digital documents and transactions legally valid, verifiable and secure. Doxee Platform® Trust Services deliver eInvoicing, eArchiving, eDelivery and eSignature natively, so every communication carries legal certainty across its lifecycle.
What is eIDAS (and eIDAS2)?
eIDAS is the EU regulation that gives electronic signatures, seals, timestamps and registered delivery legal effect across all member states. eIDAS2 (EU Regulation 1183/2024) extends it with the European Digital Identity Wallet and pan-EU trust services from 2027. Doxee Trust Services are built to eIDAS and ready for eIDAS2.
What is the difference between ERDS and QERDS?
ERDS (Electronic Registered Delivery Service) provides legally recognised proof of sending and receipt; QERDS is its qualified form, offering the highest eIDAS legal value through a qualified trust service provider. Doxee eDelivery supports both, matched to the legal value each communication needs.
What electronic signature levels does Doxee support (AES, QES, QSeal)?
Doxee eSignature unifies Advanced (AES), Qualified (QES) and Qualified Electronic Seal (QSeal) in one end-to-end workflow, orchestrating multiple providers with fallback. You choose the right level per document, with full eIDAS compliance and audit-ready evidence.
What is eArchiving and legally valid long-term archiving?
eArchiving preserves documents intact, verifiable and retrievable for their full retention period, aligned with OAIS, CEN TS 18170 and ISO/IEC 27001. Doxee stores records on EAL4+ certified cryptographic devices within EU data centres, with qualified signatures, timestamps and continuous integrity checks — 6.5 billion documents preserved.
Is Doxee eIDAS-compliant, and does it own its trust services?
Yes. Doxee delivers eArchiving, eInvoicing, eSignature and ERDS/QERDS directly — in-house, not through third-party connectors — under eIDAS, with EU data residency. These accredited services are costly and slow for others to obtain and are usually outsourced to non-CCM providers.
What is the best way to deliver legally valid documents digitally?
The best approach combines certified delivery with proof of sending, receipt and opening. Doxee eDelivery provides eIDAS certified delivery (ERDS and QERDS) with multi-attempt workflows, OTP-secured access and documentary evidence across email and SMS — a single platform orchestrating certified delivery on every channel.
Can I sign documents remotely with legal validity?
Yes. Doxee eSignature supports remote signing authenticated via SMS OTP, voiced SecureCall or the SmartOTP app, at AES, QES or QSeal level under eIDAS. Sign in person with a tablet or graphometric pad, or remotely from any device — through a branded, mobile-optimised journey.
