Modena, 5 November 2026
Doxee S.p.A. – an international software company and leading provider of Customer Communications Management, Customer Experience Management and trust services solutions, listed on Euronext Growth Milan – presents the new release of Doxee Platform®, the cloud-native solution chosen by banks, public administrations, utilities and telecommunications operators to manage communications with their customers. The release integrates three new generative artificial intelligence agents: Template Design Agent, for creating personalised communication templates and supporting migration from legacy technologies; Process Design Agent, for process design and automation; and Process Insights Agent, for monitoring activities and identifying potential operational issues.
Using natural language, the tools simplify traditionally complex tasks, reducing the need for technical intervention and accelerating solution configuration.
The release, available from the end of November 2026, also introduces analytical AI capabilities that make it possible to analyse customer behaviour, predict the risk of customer attrition (churn prediction), identify anomalies in outbound communications and measure the level of engagement (customer engagement scoring). The aim is to support companies in making data-driven decisions, improving the effectiveness of communications and the quality of customer relationships.
“Artificial intelligence is changing customer communications: every document we produce will soon have two readers, the person and their AI assistant, and, where models are available to everyone, what will make the difference is the context in which they operate. With this release, agents become an integral part of Doxee Platform®: thanks to the Platform Ontology, they read the meaning of the data, they propose and a person approves. The value we create is increasingly shifting from the project to the platform, in line with our One Platform strategy and with the strengthening of the recurring component of our revenues. In regulated sectors such as utilities, banking, insurance and Public Administration, doing this with governable AI while guaranteeing European data sovereignty is a distinctive advantage.”
Paolo Cavicchioli, Chief Executive Officer of Doxee
The new release also confirms Doxee’s focus on security, regulatory compliance and European digital sovereignty. Through a flexible architecture based on the “Bring your own AI” principle, companies can choose which artificial intelligence models to use and how their data is managed, maintaining human oversight of automated processes and control over information, including through the data centres operated by Doxee in Milan and Munich.
DOXEE
Doxee is an international software company and a recognised market leader with a customer communication, engagement and trust services platform for highly regulated industries. Through Doxee Platform®, a cloud-native, AI-powered solution, we help organisations digitalise, automate and personalise customer communications across all channels, ensuring full EU data sovereignty thanks to the data centres operated by Doxee in Milan and Munich. Our customers include leading organisations in banking, public administration, utilities and telecommunications. Doxee operates across Europe, with a particularly strong presence in Southern Europe and the DACH region. Founded in 2001 and headquartered in Modena, Doxee is listed on Euronext Growth Milan.
For further information: https://doxee.com/
Contacts
INVESTOR RELATIONS MANAGER – DOXEE
Sergio Muratori Casali
(+39) 059 88680
investor.relations@doxee.com
MEDIA RELATIONS – CDR Communication
Sara Grattieri
(+39) 342-6622554
sara.grattieri@cdr-communication.it
INVESTOR RELATIONS – CDR Communication
Vincenza Colucci
vincenza.colucci@cdr-communication.it
Eleonora Nicolini
eleonora.nicolini@cdr-communication.it
