The confirmed Leader positioning reinforces the development strategy of the Doxee Platform®, the European cloud-native platform that integrates intelligent automation, AI and customer engagement.
Modena, 13 July 2026
Doxee S.p.A. – a multinational high-tech leader in Customer Communications Management and Customer Experience Management solutions – announces that it has been recognised among the Leaders in the SPARK Matrix™ report for Customer Communications Management (CCM) 2026, published by QKS Group, an international consulting and research firm specialising in the strategic analysis of technology markets.
The recognition confirms the strength of the development strategy behind the Doxee Platform®, the proprietary cloud-native platform that supports enterprises and Public Administrations in the advanced management of customer communications, integrating intelligent automation, AI-driven personalisation, customer engagement and integration with enterprise systems within a single ecosystem.
The SPARK Matrix™ study evaluates the leading CCM solution providers globally based on two fundamental criteria: technology excellence and customer impact. In this context, Doxee stood out for the comprehensiveness of its offering and its ability to transform traditional communication into an interactive, personalised and measurable digital experience.
Among the distinctive elements highlighted by the analysts is the ability of the Doxee Platform® to integrate personalised interactive microsites and personalised videos within a single platform developed entirely in Europe. This enables organisations to evolve from traditional document management towards a more engaging digital communication model, focused on customer dialogue and the measurement of results.
The report further highlights how this approach represents strategic value for organisations operating in regulated sectors, such as utilities, telecommunications, insurance and Public Administration, where regulatory compliance, data security and technological sovereignty are becoming increasingly critical requirements in digital transformation processes.
Sergio Muratori Casali, Co-CEO and Co-founder of Doxee, commented:
“Being recognised by QKS Group as a Leader in the SPARK Matrix™ for Customer Communications Management 2026 confirms the validity of the strategy guiding the evolution of the Doxee Platform® towards 2030: a sovereign European platform for agentic communication, capable of integrating intelligent automation, AI-based personalisation, interaction management and predictive capabilities, together with integration with enterprise systems, within a single ecosystem.
For organisations operating in regulated markets, this means being able to rely on communications designed to meet the needs of the agentic era. This recognition strengthens our commitment to offering enterprises intuitive, scalable and reliable solutions to build increasingly effective relationships with their customers.”
Saurabh Raj, Principal Analyst at QKS Group, added:
“In this assessment, Doxee stands out for two capabilities that have no equivalent among the providers analysed: personalised interactive microsites and personalised videos, both developed with proprietary technology and integrated into the same platform dedicated to managing document-based communications.
This approach extends customer communication beyond the static document, transforming it into an interactive and measurable experience, while retaining all the benefits of a platform developed and managed entirely in Europe.
For organisations operating in regulated sectors, such as utilities, telecommunications, insurance and Public Administration, the combination of customer engagement capability and compliance with technological sovereignty principles represents the distinctive element that defines Doxee’s leadership.”
Doxee
Doxee is a multinational high-tech company and a leader in the Customer Communications Management and Customer Experience Management markets.
Through the Doxee Platform®, a cloud-native platform designed entirely on a multi-cloud architecture, Doxee supports companies in managing all their communications and multichannel interactions with customers, with the aim of promoting digital transformation and dematerialisation processes. Its offering primarily addresses the Enterprise market and Public Administration.
To support the evolution of the Doxee Platform®, Doxee has invested approximately 20% of its revenue in Research and Development for over 10 years, confirming the company’s commitment to pursuing its strategic objectives in product and process innovation.
Doxee is an innovative SME, a Benefit Corporation and a certified B Corp. It is structured as a “One Company” at European level, with a broad offering of highly innovative products, and operates in national and international markets, particularly in the DACH region – Germany, Austria and Switzerland – and the CEE region – Central and Eastern Europe.
For further information: www.doxee.com
Contacts
Investor Relations Manager – Doxee
Sergio Muratori Casali
(+39) 059 88680
investor.relations@doxee.com
Media Relations – CDR Communication
Sara Grattieri
(+39) 342 6622554
sara.grattieri@cdr-communication.it
Investor Relations – CDR Communication
Vincenza Colucci
vincenza.colucci@cdr-communication.it
Eleonora Nicolini
eleonora.nicolini@cdr-communication.it
