Doxee and A2A Ciclo Idrico collaboration

DOXEE PARTNERS WITH A2A CICLO IDRICO S.P.A., PART OF THE A2A GROUP, FOR INCREASINGLY
DIGITAL AND INTERACTIVE BILLING

Modena, 21 January 2026

Doxee S.p.A. – a high-tech multinational and leader in Customer Communications Management and Customer Experience Management solutions – announces its collaboration with A2A Ciclo Idrico S.p.A., a company of the A2A Group responsible for managing the integrated water service for the Municipality of Brescia and around seventy municipalities in its province.

A2A Ciclo Idrico S.p.A. manages the entire water cycle, from water supply to sewerage and purification, and is strongly focused on innovation and sustainability. In the Municipality of Brescia alone, it reduced water leakage from 31.9% in 2017 to 24.8% in 2024, saving more than 4 million cubic metres of water – equivalent to the annual requirement of over 50,000 people. This result was achieved by adopting advanced technologies for real-time network monitoring and digitalising operational processes.

Thanks to the proprietary technology of the Doxee Platform®, A2A Ciclo Idrico will be able to offer its end customers the Interactive Bill “Smart Invoice”, a digital format enriched with interactive content, explanatory animations, and personalised dynamic data. This new communication model aims to simplify the reading and understanding of the bill, improve information transparency, and offer new tools for interacting with the service provider.

The project also includes creating a video tutorial that will guide users through the Interactive Bill, offering practical support for accessing and navigating the new digital format. The service is currently being activated, and the first customers will begin receiving the Interactive Bill during the second quarter of 2025.

This collaboration embodies A2A Ciclo Idrico’s vision: a modern, sustainable and transparent management of the water cycle that fully aligns with the goal of dematerialising processes and optimising communications. It also represents a significant step towards eliminating paper bills, contributing to tangible savings in natural resources.

Sergio Muratori Casali, Co-CEO and Co-Founder of Doxee, stated: “Our collaboration with the A2A Group is a concrete example of how technology can improve the relationship between utilities and citizens, making the management of essential public services simpler and more accessible. We are proud to support a partner like the A2A Group on this journey, which puts the user experience and sustainability – two key values we share – at its centre.”

DOXEE

Doxee is a Hi-Tech multinational company and a leader in the Customer Communications Management and Customer Experience Management markets. Thanks to the Doxee Platform®, a cloud-native platform designed entirely on multi-cloud architectural paradigms, Doxee supports companies in managing all their omnichannel communications and interactions with customers, with the aim of driving digital transformation and dematerialisation processes, targeting primarily the Enterprise market and Public Administration. To support the ongoing evolution of the Doxee Platform®, Doxee has invested around 20% of its revenue in Research and Development for more than 10 years, confirming the Company’s commitment to pursuing its strategic objectives in product and process innovation.

Doxee is an innovative SME, a Benefit Company, and a certified B Corp, structured as a “One Company” at the European level, with an extensive range of highly innovative products, and operates in national and international markets, particularly in the DACH (Germany, Austria, Switzerland) and CEE (Central-Eastern Europe) regions. For further information, visit www.doxee.com

Contacts

INVESTOR RELATIONS MANAGER – DOXEE

Sergio Muratori Casali

(+39) 059 88680

investor.relations@doxee.com

MEDIA RELATIONS – CDR Communication

Angelo Brunello

(+39) 329-2117752

angelo.brunello@cdr-communication.it

Sara Grattieri

(+39) 342-6622554

sara.grattieri@cdr-communication.it