Strategically developing the growth market of Customer Communications Management
Jochen Razum appointed Director of Sales for DACH at Doxee
Munich, 1 July 2026
Doxee, a provider of Customer Communications Management (CCM) and Customer Experience Management (CXM), has appointed Jochen Razum as Director of Sales for the DACH region.
In this role, Razum will help shape the strategic development of Doxee’s business in the DACH region and support companies in using their customer communications as a key driver of customer experience, efficiency and growth.
His focus will be on bringing business departments and IT closer together, orchestrating communication processes across all channels and supporting companies in sustainably transforming their customer experience through modern, scalable and secure platform technologies.
Jochen Razum has more than 30 years of experience in the fields of enterprise software, Customer Communications Management, analytics, business intelligence and digital transformation.
Throughout his career, he has held senior management positions at international technology companies such as Oracle, Pitney Bowes, Quadient and Smart Communications, as well as at several successful software companies and start-ups.
Jochen Razum has extensive expertise in building and scaling software businesses, leading change processes, managing mergers and acquisitions, and developing high-performing sales organisations in the DACH region and beyond.
His background combines a deep understanding of business with comprehensive technological expertise, particularly in the areas of CCM, CRM, data management, analytics and cloud-based software solutions.
He is known for his pragmatic and solution-oriented leadership style. Transparency, teamwork, a sense of responsibility and the creation of an environment in which people can succeed and develop are at the heart of his approach.
Jochen Razum says:
“I am very much looking forward to this new role and to working with the Doxee team to help shape the company’s growth trajectory at a time when the course is being set for the future of Customer Communications Management in the DACH markets.”
Michael Biechele, Chief Revenue Officer at Doxee, adds:
“In Jochen, we have secured an experienced Director of Sales for the DACH region. We are convinced that his experience, leadership skills and passion for sustainable growth will make a valuable contribution to our continued development.”
Sustainable growth through innovation, operational excellence and market expansion
At the end of June 2026, Doxee presented its strategy and business plan for the period up to 2028 to investors, analysts and stakeholders, setting out how the software provider intends to continue its growth trajectory over the next three years.
Doxee’s business plan is based on three pillars:
- An integrated platform for the end-to-end management of digital communication
- Expansion into new regional markets and a stronger focus on specific sectors
- Operational excellence through technological innovation and talent development
Company profile: Doxee
Doxee is an international software company and a recognised market leader in the fields of Customer Communications Management (CCM) and Customer Experience Management (CXM).
With the Doxee Platform, a cloud-native solution based on a modern multi-cloud architecture, companies can centrally manage all their customer communications and cross-channel interactions and drive their digital transformation in a targeted manner.
Doxee offers secure, scalable and flexibly customisable solutions that enable organisations to personalise, automate and optimise their customer communications based on data. Its solutions are particularly aimed at large enterprises and public-sector organisations.
For over ten years, Doxee has invested around 20 per cent of its revenue in research and development, thereby underlining the high priority it places on innovation in product and process development.
With a comprehensive platform for digital customer communication and Customer Experience Management, Doxee operates across Europe and has a particularly strong presence in Southern Europe and the DACH region, comprising Germany, Austria and Switzerland.
Doxee was founded in 2001 and is headquartered in Modena. The company is listed on Euronext Growth Milan. In the 2025 financial year, Doxee generated revenue of 31 million euros and employed 160 people.
Press contacts
Doxee DE GmbH
Judith Schuder
Kronstadter Str. 4
81677 Munich
Mobile: +49 (0) 151 155 816 58
jschuder@doxee.com
PR Agency
Tornado Communications
Hans J. Gilg
Frei-Otto-Str. 6
80797 Munich
Telephone: +49 (0) 89 2388 9994
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hans.gilg@tornado-pr.com
