Built for Humans.Powered by AI.Every Customer Interaction,in Perfect Harmony.
The Doxee Platform® unifies every touchpoint and turns silos into a seamless flow of personalized customer experiences — from first contact to renewal.
Built for Humans.Powered by AI.Every Customer Interaction,in Perfect Harmony.
The Doxee Platform® unifies every touchpoint and turns silos into a seamless flow of personalized customer experiences — from first contact to renewal.
Doxee Leader in the Aspire Leaderboard 2025
Recognized in three strategic quadrants: AnyPrem CCM Software, Vendor-Hosted SaaS CCM, and Interaction Experience Management (IXM)
One Communication Platform.Seamless Journeys.
Enabling perfect communication through an AI-powered, intuitive, and flexible platform that boosts customer satisfaction and engagement.
Turning Communication Into Value
Save Costs, Mitigate Risk with One Communication Platform
Simplify communication processes by unifying the creation, delivery, and storage of all customer interactions into one secure and centralized environment. Reduce operational costs through automation and digital workflows, while minimizing risk and ensuring compliance with regulations and industry standards.
Grow Your Revenue with an AI-Powered, Personalized, Interactive Customer Experience
Deliver communications that feel personal, timely, and relevant — across every stage of the customer journey. Engage your audience with interactive formats and dynamic content tailored to individual needs, driving higher satisfaction, brand loyalty, and increased sales opportunities through meaningful, one-to-one digital experiences.
Achieve a Global Reach and Measure ROI with Omnichannel Touchpoints and Analytics
Reach your customers on their preferred channels — whether by email, SMS, web, or mobile — and monitor every interaction in real time. Gain insights into behaviors, preferences, and performance through built-in-analytics, so you can optimize communications continuously and demonstrate clear business impact across markets.
Success Stories
Discover how industry leaders — across utilities, telecom, banking, insurance and the public sector — use the Doxee Platform to digitize communications, increase engagement, and drive technology transformation.
EnBW - Centralized Output Factory
A single, governed platform to design, compose, and deliver communications across brands. Paper-heavy silos became a unified CCM/OMS layer—faster releases, higher digital adoption, consistent and compliant output at scale.
AXA - Renewal Journeys that Convert
AXA used the Doxee Platform to deliver a personal renewal experience to every customer—policy details, coverage options, tailored offers, and a straight-through action to renew. Clear guidance, timed reminders, and compliant, data-driven personalization convert hesitation into loyalty at scale.
Credem - Personalized Banking that Drives Action
Credem turned a standard outreach into a high-performing, personalized journey. The Doxee Platform delivers a one-to-one banking experience that moves customers from intent to action in a single flow. Marketing scales, service load drops, and every touchpoint is measurable.
Fastweb - Turning the Bill into a Digital Relationship
With the Doxee Platform, Fastweb orchestrates personalized, multichannel communications, integrating data and interactions with efficiency and consistency. Monthly invoicing became a trusted digital touchpoint. Interactive, data-rich experiences deliver clarity and self-service while creating a reusable engagement channel.
E.ON - Payment Reminders that Build Trust
E.ON turned a delicate moment — overdue payments — into a guided digital experience with the Doxee Platform. Personalized reminders show what’s due and enable instant actions reducing friction and collections effort.
Poste Italiane — Compliance that Builds Confidence
The Doxee Platform turns PSD2 SCA into a guided, step-by-step journey for BancoPosta and PostePay—clear, personal, and self-service. In parallel, Libretto Smart goes fully digital, moving actions in-experience and easing support load—making banking safer, simpler, and more accessible at national scale.
Many Solutions. One Orchestrated Core.
Seven solutions, three journeys, one platform underneath — from interactive customer journeys to legally valid delivery across Europe.
Customer Communication
Consolidate and modernise how every customer communication is created and delivered.
Agentic Communication Platform
Doxee Platform® is a cloud-native, EU-sovereign, agentic-AI customer communication platform that unifies Customer Communication Management (CCM), Customer Experience Management (CXM), Interactive Experience Management (IXM) and Digital Trust Services in one platform.
Explore the PlatformCustomer Experience
Turn documents and journeys into personalised, interactive experiences customers act on.
Interactive Acquisition, Onboarding, & KYC
With Doxee's Interactive Microsites and Videos, turn complex acquisition, onboarding, and KYC journeys into personalised, interactive experiences. Each step adapts to the individual customer, guiding them to understand, complete, and self-serve — while optional integrated digital signature adds legal value to every exchange, directly within the communication itself.
ExploreInteractive Statements, Policies, and Bills
With Doxee's Interactive Microsites and Videos, turn static statements, policies, and bills into personalised, interactive experiences. Each document adapts to the individual customer, guiding them to understand, act, and self-serve — directly within the communication itself.
ExploreInteractive Credit & Collection
With Doxee's registered digital delivery, turn dunning into personalised, interactive journeys. Send friendly reminders or qualified final notices — ERDS or QERDS, your choice — each adapting to the individual customer and guiding them to resolve payment directly within the communication itself.
ExploreTrust Services
Legally valid by design: compliance, evidence and preservation across Europe.
eInvoicing
Doxee Platform® meets the wave of European B2B and B2G e-invoicing mandates without replacing your ERP or billing system. Invoice data is normalised to the EN 16931 semantic standard, generated in the format each destination requires, validated before dispatch and routed over Doxee's own certified PEPPOL Access Point.
ExploreeArchiving
Doxee Platform® preserves business-critical documents so they stay legible, unaltered and legally defensible for as long as the law requires. Built on the OAIS model, with qualified signatures and qualified timestamps sealing every archival package, an auditable record of every operation, and all data held within the EU.
ExploreeDelivery
Doxee Platform® turns legally significant communications into certified digital delivery. Documents are composed from your core data, dispatched by certified email or SMS, opened by an authenticated recipient, and evidenced end to end — non-qualified (ERDS) or qualified (QERDS), matched to the legal weight each one carries.
ExploreeSignature
Doxee Platform® brings every level of electronic signature — simple, advanced and qualified — inside the customer journey. One orchestrated workflow routes each request to the best-fit provider, falls back automatically when one is unavailable, and preserves the signed package and its evidence with full legal value.
ExploreIntegrate Once. Scale Everywhere.
Simplify system interactions and ensure friction-free data flow with Doxee Platform® integration tools. Certified marketplace apps, open REST APIs, and pre-built connectors let you unite Salesforce®, SAP®, Microsoft Dynamics 365®, and other enterprise systems—so customer communications remain centralized, efficient, and always in sync.
Are You Ready to Transform Your Customer Communication?
Let’s orchestrate your next step — unify your systems, use AI to personalize every touchpoint, and deliver compliant communications at scale with one platform.
