Transform Utility Communications with Doxee Platform®
Doxee Platform® turns regulated data into compliant, personalised utility and energy communications: bills, statements, service notices, onboarding and collections. One EU-sovereign platform unifies CCM, CXM, Interactive Experience (IXM) and native Digital Trust Services, with governed, human-in-the-loop AI and a full audit trail.
Discover Utility Solutions
Govern and modernise your utility’s customer communications on one EU-sovereign platform, from Billing and Delivery to Engagement, Insights and Digital Trust.
Power Utility Communications from a Single Platform
Unify Design, Automation, Delivery and Insights across every workflow (bills, statements, real-time service and outage notifications), managed from one place.
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Turn Bills and Notices into Interactive Experiences
Deliver personalised bills, bill-explainer videos, onboarding and collections at scale, with patented interactive video and microsites, a combination no other evaluated CCM vendor offers, cutting inbound call volume.
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Strengthen Digital Trust and Regulatory Compliance
Native Digital Trust (eIDAS-ready Electronic Archiving, EU multi-country Electronic Invoicing aligned to ViDA, Electronic Signature and Electronic Registered Delivery) supports legal validity, EU data residency and an audit trail where every communication is traceable, certifiable and reconstructible at inspection.
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Doxee Platform® for Utilities
Modernise billing, accelerate payments and raise engagement on one EU-sovereign platform.
Data Designer
Data transformation, control and pre-production governance.
Template Designer
Centralised, collaborative template management.
Customer Journey Orchestration
Customer Data Platform. Segment. Trigger. Personalise.
Interactive Documents, Forms & Microsites
Guided Data Capture in Personalised Experiences.
Interactive Videos
Engage. Personalise. Convert.
Process, Channel & Customer Insights
One View Across Operations, Delivery, and Engagement.
Most Recent Recognitions
For more than a decade, leading industry analysts have recognised Doxee’s technological excellence and forward-looking vision in Customer Communications Management (CCM) and Customer Experience Management (CXM). The latest reports confirm the strength of the Doxee Platform’s cloud-native, AI-powered, integration-first approach and highlight Doxee as a trusted partner for enterprise digital engagement.
Featured Resources
EnBW - Centralised Output Factory
A single, governed platform to design, compose, and deliver communications across brands. Paper-heavy silos became a unified CCM/OMS layer—faster releases, higher digital adoption, consistent and compliant output at scale.
Case Studies
Premium Content
FAQ
Why choose Doxee for utility communications?
Doxee unifies bills, statements, service notices, onboarding and collections on a single CCM/CXM platform — omnichannel, personalised and governed from one point of change. Built for the volume, compliance and customer-experience demands of energy and utilities.
How does Doxee help modernise billing and accelerate payments?
Doxee turns static bills into interactive, personalised experiences with embedded explanations and pay-now journeys — shortening the path from bill to payment and deflecting inbound queries.
Where is our customer data processed?
Entirely within the EU, in Doxee’s own EU data centres, with end-to-end European jurisdiction — including the sub-processor chain. As critical-infrastructure operators under NIS2, utilities keep consumption and customer data in European jurisdiction.
Can Doxee handle high-volume bill runs?
Yes. Doxee runs production-scale billing and statement programmes — millions of documents — with personalised content, dynamic logic and consistent governance across every channel.
How does AI improve utility communications — safely?
Governed, production-grade AI delivers engagement scoring, payment-risk and churn prediction — turning routine bills into proactive touchpoints, always under human-in-the-loop control and aligned to the EU AI Act. Centralised template management, a full audit trail and configurable human oversight keep GenAI inside the IT perimeter, preventing shadow adoption.
Are communications accessible and inclusive?
Doxee produces PDF/UA-compliant documents as standard, helping utilities meet the European Accessibility Act (EAA) and serve every customer equally.
Does Doxee cover digital and print, plus long-term archiving?
Doxee delivers across digital and print, and includes compliant electronic archiving with qualified retention (SERC/SERCQ) out of the box.
How does Doxee fit our billing and CRM stack?
API-first and SaaS-native, Doxee integrates with billing/CIS, CRM and CDP systems, and is available OEM — fast to deploy, easy to embed.
How is Doxee different from other utility CCM vendors?
Doxee is an EU-sovereign platform with fully owned IP: data processed in Europe, native Digital Trust (eIDAS, ViDA Electronic Invoicing, qualified archiving), and patented interactive video and microsites no other evaluated CCM vendor offers. Open standards, any-prem deployment and full portability keep the layer reversible and free of vendor lock-in.
Can we avoid vendor lock-in and keep the layer reversible?
Yes. Doxee uses open standards and open formats and runs any-prem (SaaS, private cloud, on-premise, hybrid) with no hyperscaler lock-in, keeping templates, metadata and processes portable. Reversibility and switching are supported in line with the EU Data Act’s cloud-switching provisions.
How does Doxee help meet utility billing and resilience obligations?
Doxee produces bills and consumption information aligned to the EU Electricity Directive (2019/944, Art. 18 and Annex I) — clear price breakdown, actual-consumption information and switching details — across digital and print, on EU-resident, NIS2-grade resilient infrastructure with a full audit trail.
