Transform Telco & Media Communications with Doxee Platform®
Doxee Platform® turns regulated data into compliant, personalised telecom and media communications: bills, onboarding, offers and service notices. One EU-sovereign platform unifies CCM, CXM, Interactive Experience (IXM) and native Digital Trust Services, with governed, human-in-the-loop AI and a full audit trail, built to cut churn and lift ARPU.
Discover Telco & Media Solutions
Govern and modernise your telecom and media customer communications on one EU-sovereign platform, from Billing and Onboarding to Engagement, Insights and Digital Trust.
Power Telco Communications from a Single Platform
Unify Design, Automation, Delivery and Insights across every workflow (bills, onboarding, offers and service notices), managed from one place.
Related Solutions
Turn Bills, Onboarding and Offers into Interactive Experiences
Deliver personalised onboarding, interactive bills and video-guided journeys at scale, with patented interactive video and microsites, a combination no other evaluated CCM vendor offers, to cut churn and lift ARPU.
Related Solutions
Strengthen Digital Trust and Regulatory Compliance
Native Digital Trust (eIDAS-ready Electronic Archiving, Electronic Invoicing, Electronic Signature and Electronic Registered Delivery) supports legal validity, EU data residency and an audit trail where every communication is traceable, certifiable and reconstructible at inspection.
Related Solutions
Doxee Platform® for Telco & Media
Cut churn, accelerate onboarding and raise ARPU on one EU-sovereign platform.
Data Designer
Data transformation, control and pre-production governance.
Template Designer
Centralised, collaborative template management.
Customer Journey Orchestration
Customer Data Platform. Segment. Trigger. Personalise.
Interactive Documents, Forms & Microsites
Guided Data Capture in Personalised Experiences.
Interactive Videos
Engage. Personalise. Convert.
Process, Channel & Customer Insights
One View Across Operations, Delivery, and Engagement.
Most Recent Recognitions
For more than a decade, leading industry analysts have recognised Doxee’s technological excellence and forward-looking vision in Customer Communications Management (CCM) and Customer Experience Management (CXM). The latest reports confirm the strength of the Doxee Platform’s cloud-native, AI-powered, integration-first approach and highlight Doxee as a trusted partner for enterprise digital engagement.
Featured Resources
Fastweb - Turning the Bill into a Digital Relationship
With the Doxee Platform, Fastweb orchestrates personalised, multichannel communications, integrating data and interactions with efficiency and consistency. Monthly invoicing became a trusted digital touchpoint. Interactive, data-rich experiences deliver clarity and self-service while creating a reusable engagement channel.
Case Studies
Premium Content
FAQ
Why choose Doxee for telecom and media communications?
Doxee unifies bills, onboarding, offers and service notices on a single CCM/CXM platform — omnichannel, personalised and governed from one point of change. Built for the volume and customer-experience demands of telecom and media.
How does Doxee help reduce churn and grow ARPU — safely?
Doxee turns routine communications into personalised, interactive touchpoints with engagement scoring and next-best-action, so retention offers and upsells reach the right customer at the right moment — with governed, human-in-the-loop AI aligned to the EU AI Act, keeping GenAI inside the IT perimeter and preventing shadow adoption.
How does Doxee speed up digital onboarding?
Interactive onboarding and KYC journeys guide new customers through sign-up, identity and activation in one governed flow, reducing drop-off and time-to-activation.
Can Doxee handle high-volume billing?
Yes. Doxee runs production-scale billing and statement programmes — millions of documents — with personalised content, dynamic logic and consistent governance across every channel.
Where is our customer data processed?
Entirely within the EU, in Doxee’s own EU data centres, with end-to-end European jurisdiction — including the sub-processor chain. Subscriber and traffic data never leaves European jurisdiction.
Are communications accessible and inclusive?
Doxee produces PDF/UA-compliant documents as standard, helping operators meet the European Accessibility Act (EAA) and serve every customer equally.
Does Doxee cover digital and print, plus long-term archiving?
Doxee delivers across digital and print, and includes compliant electronic archiving with qualified retention (SERC/SERCQ) out of the box.
How does Doxee fit our BSS/CRM stack?
API-first and SaaS-native, Doxee integrates with BSS/billing, CRM and CDP systems, and is available OEM — fast to deploy, easy to embed.
How is Doxee different from other telecom CCM vendors?
Doxee is an EU-sovereign platform with fully owned IP: data processed in Europe, native Digital Trust, and patented interactive video and microsites no other evaluated CCM vendor offers. Open standards, any-prem deployment and full portability keep the layer reversible and free of vendor lock-in.
Can we avoid vendor lock-in and keep the layer reversible?
Yes. Doxee uses open standards and open formats and runs any-prem (SaaS, private cloud, on-premise, hybrid) with no hyperscaler lock-in, keeping templates, metadata and processes portable. Reversibility and switching are supported in line with the EU Data Act’s cloud-switching provisions.
How does Doxee help meet telecom communication obligations?
Doxee produces EECC-aligned customer communications — including the pre-contractual contract summary (Directive 2018/1972, Art. 102, standard template Reg. 2019/2243) and transparency/duration disclosures — plus PDF/UA-accessible documents under the EAA, on EU-resident, NIS2-grade resilient infrastructure with a full audit trail.
