Automation. Scale Processes to Omnichannel Experiences.
Doxee Platform® Automation is the business process automation layer that lets teams automate workflows and orchestrate omnichannel touchpoints from a single control layer — triggering actions in real time and securely capturing every communication.
Business Process Automation and Omnichannel Orchestration with Doxee Platform®
Automate workflows and orchestrate omnichannel touchpoints from a single control layer. Trigger actions in real time, route information intelligently, and securely capture every communication to cut costs and ensure a consistent experience.
Process Engine
Business process automation software with elastic scalability
One engine for many processes
Coordinate tasks, data and services across batch, on-demand or interactive processes.
Monitoring and reporting
Track execution, performance and compliance through real-time dashboards.
Elastic scalability
Handle high-volume production with a scalable, Kubernetes-based environment.
Flexible deployment
Run processes on cloud, hybrid or on-premises with full portability.
Human task management
Embed approvals, inputs and human interactions inside automated processes.
Event-driven processes
Trigger processes automatically in response to business or system events.
Omnichannel Engine
Omnichannel orchestration at scale
Omnichannel delivery
Send communications seamlessly across email, SMS, web, mobile and print.
Real-time routing
Automatically pick the best channel based on customer data.
Channel orchestration
Manage the timing and sequence of deliveries across touchpoints.
Scalable throughput
Support high-volume communications with enterprise-grade reliability.
Output formats
PDF & PDF/UA, AFP, PostScript Level 2, PCL5e, Word & Excel, JPEG & TIFF, TXT/CSV/TSV/XML.
Output channels
Personalised URL, in-app notifications, email (HTML), SMS, web portal, print & mail, interactive documents/forms/microsites/videos, and certified communication (eInvoicing, Q/ERDS, PEC, AppIO) — trust layer via Doxee Trust Services.
One Platform. Endless Possibilities.
Explore every Doxee Platform® module and see the full power of one integrated platform.
Many Solutions. One Orchestrated Core.
Nine solutions, built on one AI-powered, EU-sovereign platform.
Customer Communication
Design, orchestrate and govern every communication on one AI-powered, EU-sovereign platform.
Customer Experience
Turn documents and journeys into personalised, interactive experiences customers act on.
Digital Onboarding & KYC
Interactive acquisition, onboarding and KYC journeys, with optional integrated electronic signature.
Interactive Bills, Statements & Policies
Static documents turned into personalised experiences customers understand and act on.
Interactive Credit & Collection
Dunning as personalised, interactive journeys, from friendly reminders to qualified final notices.
Trust Services
Legally valid by design: compliance, evidence and preservation across Europe.
eInvoicing
Compliance with European B2B and B2G mandates, without replacing your ERP or billing system.
Electronic Archiving
Legally defensible preservation of business-critical documents, with all data held in the EU.
Electronic Registered Delivery
Certified digital delivery with end-to-end evidence, non-qualified (ERDS) or qualified (QERDS).
Electronic Signature
Simple, advanced and qualified signatures, orchestrated inside the customer journey.
Are You Ready to Transform Your Customer Communication?
FAQ
What is Doxee Platform® Automation?
Doxee Platform® Automation is the business process automation layer of the Doxee Platform®. It lets teams automate workflows and orchestrate omnichannel touchpoints from a single control layer, trigger actions in real time and securely capture every communication — cutting costs and ensuring a consistent customer experience.
What can you do with the Automation module?
The Automation module has two engines: Process Engine (automate batch, on-demand and event-driven processes with elastic scalability) and Omnichannel Engine (route and deliver communications across every channel). Long-term archiving and electronic invoicing are handled by Doxee Trust Services.
What is elastic scalability in Doxee Platform® Automation?
Elastic scalability means the Process Engine runs on a Kubernetes-based environment that expands to handle high-volume production and contracts when demand falls, so teams can process large communication workloads reliably without over-provisioning infrastructure.
How does Doxee orchestrate omnichannel communications?
The Omnichannel Engine selects the best channel in real time based on customer data, then manages the timing and sequence of deliveries across email, SMS, web, mobile and print, with enterprise-grade throughput.
What are event-driven processes?
Event-driven processes start automatically in response to a business or system event — for example a new customer record or a payment — so communications and tasks are triggered in real time without manual intervention.
Where is document archiving handled in the Doxee Platform®?
Long-term, legally valid archiving is delivered by Doxee Trust Services (eArchiving), not by Automation. Automation focuses on process automation and omnichannel orchestration, then hands documents to Trust Services for compliant, eIDAS-aligned preservation with integrity and audit trails.
What is business process automation (BPA) software?
Business process automation software runs and coordinates repetitive business processes — tasks, data and services — with little manual effort. Doxee Platform® Automation is the BPA layer that automates batch, on-demand and event-driven processes, orchestrates omnichannel delivery and securely archives every communication from one control layer.
What is the best business process automation software for customer communications?
The best BPA software for customer communications automates the whole flow — from process to production to omnichannel delivery. Doxee Platform® Automation combines a Kubernetes-based Process Engine with real-time omnichannel routing, so high-volume, personalised communications run reliably and consistently across every channel.
How do you automate high-volume communication production at scale?
Doxee Platform® Automation runs on a Kubernetes-based Process Engine with elastic scalability that expands for peak volumes and contracts when demand falls. Event-driven processes and omnichannel routing let teams produce and deliver large, personalised communication workloads reliably, without over-provisioning.
How does business process automation reduce costs in customer communications?
Business process automation cuts costs by removing manual steps and matching capacity to demand. Doxee Platform® Automation runs on elastic, Kubernetes-based scalability, triggers actions in real time and routes each message to the best channel automatically — reducing effort, errors and infrastructure spend while keeping experiences consistent.
